Ahmed Hasan, learning and development specialist

Ahmed Hasan

learning and development specialist

fawry

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Business Administration And Commerce
Experience
7 years, 4 Months

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Work Experience

Total years of experience :7 years, 4 Months

learning and development specialist at fawry
  • Egypt - Cairo
  • My current job since November 2022
Training Team Leader at Realme Egypt for Smartphone
  • Egypt - Cairo
  • July 2019 to November 2022

- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on it
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities

radio announcer at Elradio 8090
  • Egypt - Cairo
  • February 2017 to December 2019

Read news flashes to inform audiences of important events.
Interview show guests about their lives, work or topics of current
interest.

Customer Service Representative at Orange - Egypt
  • Egypt - Cairo
  • February 2017 to August 2019

Handling customer's complaints & inquiries and sell Orange products &
services.
Welcome customers to the customer center.
Handle customer's complaints and inquiries and provide solutions to their
problems.
Sell Orange products & services and ensure proper collection for required
documents.
Sell value added services to customers.
Coordinate with other departments to solve customers' complaints

Education

Bachelor's degree, Business Administration And Commerce
  • at Al-obour Higher Institute For Management And Informatics
  • August 2018

Business administration

Specialties & Skills

Receptionist
Management
Sales Training
Training and Development
Training
sales coordination
problem solving
negotiation
soft skills
materials
Microsoft office
voice over
Sales Skills
Communication Skills
Call Center
Marketing
Microsoft PowerPoint
Teamwork
Leadership
Business Development
Writing
Outlook
adobe premiumer
Mystery Shopping
Photoshop
adobe audition
Office Work
Team Leadership
Sales Representatives
Microsoft Excel
Organizational Development
Performance Management
MS Project
Training Plans
Training
Administration
Needs Analysis
Learning Management
Management
Learning Solutions
Training Planning
Planning
Customer Service
Microsoft Word
Typing Skills
Data Entry
Inspection
Site Inspection
Customer Care

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Training of trainers (Certificate)

Hobbies

  • Traveling