Customer Service – Coach
OSN
Total years of experience :16 years, 7 Months
• Obtains client information by answering telephone calls, verifying information.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales by completing related results as needed.
• Training for new joiners.
• Develop and continuously update induction training materials and handouts.
• Provide regular feedback to Team Managers on the trainees’ abilities, understanding, and knowledge eagerness.
• Prepare first level post-training assessments.
• Identify areas of development and readiness plans.
• Developing the team knowledge and abilities.
• Assists sales team, focusing mostly on managing schedules and the distribution of any sales documentation.
• Prepares and then follows up on any sales quotations made for clients.
• Working closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly.
• Producing reports on progress within the department and outlines any developed strategies to improve.
• Entering Data using Bank system.
• Viewing properties, and taking photos and measurements.
• Advising clients about the buying and selling process.
• Marketing and advertising properties for sale.
• Showing potential buyers around properties
• Negotiating a price that is acceptable to the buyer and the seller
• Arranging legal sale and purchase documents.
• Managing rented properties and collecting rent
Verify shipment received and sent
-Quality control of cargo imported and exported
-Oversee the loading and unloading of cargo
-Daily reports