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ahmed saad, IT engineer and BMS Team leder

ahmed saad

IT engineer and BMS Team leder·Pro Service , Dana Gas Project

Egypt

Bachelor's degree, Good

Work experience

Total years of experience: 17 years, 6 months

IT engineer and BMS Team leder

January 2012 - Present

Pro Service , Dana Gas Project

Cairo, Egypt

January 2012 - Present

Communication and Network Eng. with extensive analytical and software experience of investigating and diagnosing network problem and also knowledge of IT operating systems. Helpdesk support professional with extensive experience of performing diagnostics and resolving a customer's technical problems via telephone, e -mail and one to one.

Company industry:
General Engineering Consultancy
Job role:
Information Technology

Technical Support and Hlep desk Engineer

January 2011 - December 2011

First Advanced

Abu Dhabi, United Arab Emirates

January 2011 - December 2011

• Providing technical support via help desk systems for a wide range
of internal & External applications.
• Network connectivity troubleshooting, ping and telnet.
• Installing and operating Windows desktop and server operating
Systems .
• Configuration and testing of any new hardware and software.
• Working on Active Directory accounts and Updating and
monitoring IT user accounts.
• Investigating, diagnosing and resolve all network problems.
• Handling incoming incidents via the phone / e-mail promptly
and effectively.

Company industry:
Business Consultancy Services
Job role:
Information Technology

IT Engineer

January 2009 - December 2010

El Ressala

Egypt

January 2009 - December 2010

• Working in network management and maintenance
• Network Configuration, Installation and Troubleshooting
• Installing, Administering, and Configuring Microsoft Windows
XP, Vista and WIN 7.

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Engineering

Education

faculty of engineering

May 2007

May 2007

Bachelor's degree, Good

Egypt

GPA (percentage): 72%

GPA (percentage): 72%

# BSC of Electrical Communications and Electronics Engineering”.

Skills

Network Configuration

Expert

Microsoft Operating Systems

Expert

Help Desk Management

Expert

Network Systems

Expert

IT

Expert

Operating systems

Expert

Computer

Expert

Microsoft office , Photoshop and Portable Macromedia Flash

Intermediate

Network Configuration

Expert

Microsoft Operating Systems

Expert

Help Desk Management

Expert

Network Systems

Expert

IT

Expert

Languages

English

Expert

French

Beginner

Memberships

Engineers Syndicate

Member

October 2007

Training and Certifications

Certifications
CCNA Security
Apr 2011 - Oct 2011
GSM network & CDMA .
GSM network & CDMA .
Jun 2006 - Sep 2006
CCNA.
CCNA.
Jul 2010 - Oct 2010
MCITP
MCITP
Jul 2012 - Aug 2012

Hobbies and interests

Internet

# By Internet I can know the newest technology ,reading , get friend all over the world and i feel that i am a live .