Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Ahmed Sami, Senior Relationship Officer

Ahmed Sami

Senior Relationship Officer·National Bank of Egypt

Egypt

Bachelor's degree, (English

Work experience

Total years of experience: 5 years, 9 months

Senior Relationship Officer

February 2025 - Present

National Bank of Egypt

Menoufia, Egypt

February 2025 - Present

• Manage client relationships by addressing inquiries and delivering tailored financial solutions.
• Collaborate with internal teams to improve operational efficiency and customer experience.
• Ensure compliance with banking regulations and maintain accurate CRM records.
Company industry:
Banking
Job role:
Sales

Senior Complaint Officer

October 2021 - February 2025

Qatar National Bank (QNB)

Cairo, Egypt

October 2021 - February 2025

• Conducted investigations into customer complaints while ensuring regulatory compliance.
• Analyzed complaint trends and implemented process improvements to enhance resolution efficiency.
• Recognized as one of the yearly benchmark top performers for 2 consecutive years.
Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Service Representative (English Account)

September 2020 - October 2021

Vodafone Ireland

Cairo, Egypt

September 2020 - October 2021

• Handled customer inquiries efficiently while maintaining high service quality standards.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Cairo University

January 2020

January 2020

Bachelor's degree, (English

Egypt

Skills

ANTI MONEY LAUNDERING
Intermediate
ANTI MONEY LAUNDERING
Intermediate
BANKING SERVICES
Intermediate
BANKING SERVICES
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate

Languages

English

Beginner

Spanish

Beginner

Training and Certifications

Training
business development
classhook
Jun 2020

Hobbies and interests

video editing