Franchise Manager
SHABABCO Enterprises
Total years of experience :16 years, 8 Months
collaborate with key stake holders to help identify franchise opportunities and craft detailed timelines and processes to manage franchise process. These processes may include strategic planning, budgeting, asset creation and delivery.
Build Awareness and Lead Generation campaigns for the market to understand the franchise.
Create a feasibility Studies for the all suggested Modules.
Assist franchisees in selecting and formulating locality marketing strategies in order to increase brand awareness and grow their business
Part Time
Work closely with the Director of International Franchise Operations and Graphic Design Contractor to execute ideas by associated deadlines.
Create training support documents/concepts as discussed and requested by the Director.
Complete any necessary research as required in order to deliver discussed and agreed upon outcomes.
Convert and update training content (for print) and digital (for web) as assigned (including the use of GGI updated branding/colors)
Ensure all content is created/updated in accordance with predetermined timelines
Aid in translating all content from English to Arabic (*most importantly the Power Point presentations created by the Graphic Design Contractor)
Any additional duties as assigned by the director
Full accountable for the financial and operational management of the New facility with the primary focus on Revenue generation, controlling costs, delivering ROI increases and high standards of service to all members and guests.
Full responsibly for all new projects across KSA starting from Pre-Construction phase, Designing-Architect, License/Approval, Pre-Opening
Pre-sale full preparation & execution (Hiring, training, • marketing …etc.).
Design & execute Soft opening and Grand opening full plan.
Construction & PMO Follow-up.
Build with Marketing team full marketing calendar & activities for new projects in 2 phases Pre Sale and Grand opening.
Company Industry: Shababco Enterprises which works to improve the lifestyle and prosperity of Arab youth through innovative services and facilities in the areas of retail, finance, real estate and education.
Projects: Gold’s Gym KSA, Planet Peach, Jan Pro, New city, GBS
Succeed to build a training department from scratch for Gold’s Gym Saudi Arabia aligned with company strategic objective and budget, This department succeed to :
Create a competency framework to all gold’s gym manager and staff “ Associate, Specialist, Manager, Senior Manager”
Build training plans for all Gold’s Gym existing employees to all levels based on competency framework, training need analysis and budget.
Create and implement training process for continues training cycle with calculated ROI.
Deliver 11, 828 training hours to 680 employees in almost 3 years, through in source with internal resources and very low budget .
Conduct orientation sessions and arrange on-the- job training for new hires.
Pass all gold’s gym e-learning exams with more than 60 certificates.
Transfer all e-learning content to class room sessions with Arabic language, to be suitable with Saudi culture and employees .
Create a huge training library in both languages Arabic and English PPT, Exams, workshops, Evaluation and role play, which describe detailed functions to all gold’s gym roles according to international standards.
Create testing system and evaluation procedures
Create a successful training plan to start a new branch opening in 2 phases , Pre Sale and official opening, with more than 80% targets achievement during first 3 month .
Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
Manage any other tasks to be assigned by the direct manager.
Act as a project manager for 2 new branches in Riyadh for 6 month with more than 3.5 M achievement.
Projects: Holy Mosque Expansion & AL haram Alnabawi
Expansion (Mega Projects)
To Design training programs based on organizational and employee’s needs.
To handle the requests of training programs.
To participate in the preparing of the annual training plan.
To insure effective communication with team members at all levels
to identify their training and development needs and provide solutions to satisfy these needs.
To ensure that the internal process with all concerned departments
for any external training is matching the Quality Management System.
To coordinate for implementation of Quality Management Systems in the HR department.
To provide the required information for internal audits and inspections.
To ensure effective communication with all outside providers and represent the company image without revealing any confidential activities.
To evaluate and measure the effectiveness of the training.
To motivate and develop talented employees to achieve higher level of quality.
To conduct training sessions about soft skills, business writing, ISO awareness.
* From Aug 2011 - OCT 2013 Training Specialist at Etisal International Certified (ISO 9001/2008)
Deploying and modifying all training manuals for all Operation &
Supporting functions jobs.
Responsible for new inbound induction trainings for the minimum
skills for the below projects
a) Etisalat inbound, outbound, data entry & Activation.
b) Mobily (inbound & outbound telesales)
c) JE Investments Group (Outbound telesales Australian account).
To deliver (System & applications, Policy & procedures, Customer
service Training, knowledge & information).
Deploying training appraisal & verifying each trainee during & after
the end of training as per COPC.
Reporting for all recruiting department with the needed skills to
enhance the hiring selection.
On-going skill verification for the Operation tests preparations,
testing, reporting.
Conduct needed refreshment sessions, either for product knowledge
or soft skills needed to be developed for the existing staff.
Conducting needed soft skills training for staff according to the
training plan.
Manage a demanding daily reporting schedule in order to ensure the
position’s manager and the client has clear understanding of daily
activity and results.
Termination of trainee based on performance / attitude.
Conducting Soft skills training courses (Customer service, business
writing, Communication skills & selling skills).
Ensure the effectiveness of training materials and Update customer
service staff with new procedures and services.
Handel inquires received from Customer service staff related to business information.
Report trainees' behavioral evaluation and quiz mark to Customer Service management.
Design training programs and materials for soft skills and product training.
Organizes and develops training outlines, testing and evaluation procedures.
Keeping training records and files up to date
Etisalat Egypt (Inbound. Account).
Answering calls for Etisalat customers and handling customers complains
Conduct a full fact finds and a full sales process with the customers
to identify their needs for the insurance products.
Responsible to explain and collect the required documents from the
customers
Offering loans for small and medium enterprises companies.
Build and Retain a Portfolio of Clients to achieve the assigned
targets numbers.
Responsible for ensuring the overall process of loan disbursement to
client.
Closing the deal according to customer demand with bank terms &
conditions.
Review and ensure client’s document completeness.
Resolving complaints and Feedback to management as well as to
customers.
Strong follow- up during process in different departments.
2003-2007 Sadat Academy for management science, faculty of business administration. Degree: BC. Business Major: Banking
