Service Reception Manager
Peugeot Egypt Mansco
Total years of experience :9 years, 0 Months
● Assist Service Manager in daily operation for service center.
● Daily monitor Revenue achievement, PSFU Results, Back orders
analysis, CSI and lost of sales reports.
● On Job Training for new service advisors.
● Customer complaint handling.
● Ensure that customer’s vehicles are fixed right 1st time by
implementing the quality procedures.
● Follow UP with spare parts for procurement of materials, especially
the parts on VOR.
● Ensure Workshop Section Head are following quality control policy &
procedures.
● Studies and spread factory’s technical information/ service bulletins.
● Ensure job controllers are feeding correct/ proper operation number.
● Ensure the computerized & analysis reports are utilized for booking
& follow-up .
● With Workshop Section Head for repairs in promised delivery time.
● Pending and carryover review and analysis.
● Conduct a fix it right program.
● Back job process and analysis.
● Safety, Kaizen and S.O.P. maintaining on branch team member.
● Responsible for reception part in development and standardize.
● Branch’s Training advisor of service advisor programs.
● Helped and supported two champions from my team to win skill
contest.
● CRM and SA Train and monitoring.
• Daily monitoring for achievement report, PSFU calls result,
back job analysis, loss of sales, CSI, also working on handling
the troublemaker customers, handle special cases.
• Shared with starting team of Body and Paint Workshop
launching through need needed tools, colors codes creation
and communication with insurance companies, although
negotiation with insurance engineers to get approvals for
customers’ needs which raise the CSI percentage, Customers
Retention and Our company profit.
• Achieved highest revenue, CSI, LMS courses, Extra sales (Tires,
Car care service, LED kit and BG A.C cleaner) and MS (mystery
shopper) visits report 2020 till now.
• Applying PSA SOS and working with service team on
development of the process through by applying F1 (fix it right
first time) to raise the CSI Rate.
• Built strong relationship with team through good
communications with all team.
• Built strong relations with customers and companies’
representatives which built a strong loyalty to our Brand and
company.
Automotive engineer working as customer service advisor Egypt Receive customer, Records customer request and concerns, communicate with the workshop and follow up with the customer. Follow up with the warranty department to calm the warranty work. And also working on handling the troublemaker customers, follow the parts requests status in parts department, working on new ideas make the work more smooth (KAIZEN) and Follow up with the insurance company to calm the estimation progress time.
Automotive engineer working as customer service advisor Receive customer, Records customer request and concerns, communicate with the workshop and follow up with the customer. Follow up with the warranty department to calm the warranty work. Follow up with the insurance company to calm the estimation progress time.
Automotive and tracktors Engineering studing every thing and subject related to the automotive.