Ahmed Sharaf

• I responsible for manage Application Configuration on the deployment phase of projects/programs of varying complexity across QC testing, UAT pre-prod and production servers.
• Discover configuration items and update the CMDB.
• Report the change in the Software and hardware assets.
• Identify and communicate technical problems, tuned processes and enhanced solutions to internal stakeholders.
• Manage and monitor ITSM requests, Incidents, Problems, Changes, Releases, and Configuration.
• generate weekly, monthly, quarterly and yearly reports to ensure resolve on time and SLA has been met.
• Assure the ITSM policies and procedures are followed as per ITIL standards best practice.
• Ensuring Problems, Incidents, requests and Changes are resolved within their SLA.
• Raise problems for any repeated incident and create a work around solution until issue is fixed.
• Monitor and provide effective solutions for fixation of the reported monthly problems related to production systems.
• Conduct reviews to assess quality assurance practices in software products and project deliverable.
• Create Knowledge Articles to enlarge the knowledge base for guiding and help users.
• Administer and Configure CA Service Desk.
• Integrated between Configuration items and CA Service Desk Changes.
• Administrate and Configure Harvest &VSS Source control.
• Administrate and support SADAD services (web Methods integration Server).
• Handle Daily Application Issues related to Medical (UW, claims, approvals, CCHI services, El ELM Service and Thiqa service ) as second line support for all active line of business .
• Create Knowledge and problem Management as a work around solutions.
• Administrate & handle daily issues for eService users on mobile & application Portal.
• Handle daily issue related to eservice care system.

 Developed Group Insurance System (EGAP) -- oracle 10g
 Developed ASSETS System --oracle 10g
 Support EBAO Insurance System  Support & completed) IT Queue Ticket System (service desk))
 Proactively detect all incidents on IT Services and Platforms.
 Working to handle all Tickets (EGYPT/MEA
 Ensure service level agreements (SLA) are Met Work as part of a team to ensure offering world-class Customer Service at all times.
 Giving Support to testing and also preparing documents.
 Implement new product features using JAVA and Oracle 10g Development (Forms and reports)
 Be proactive in regards to the improvement of processes and Procedures
 Create, Modified, maintained and developed the pl/SQL codes to develop new enhancements.
 Design product features, create high-level and detailed design documents, and conduct design reviews
 Design & Development of reports

 Implement solutions to satisfy application business and technical requirements
 Create, Modified, maintained and developed the pl/SQL codes to develop new enhancements.
 Develop and maintain the documentation to support the business.
 Responsibilities as an oracle developer include management of the queries, enhancement and support service issues.
 Responsible for the fixation of the errors in data by utilizing the GUI interface of application and SQL scripting.
 Design & Development of application using Oracle Forms Builder.
 Design & Development of reports using Oracle Report Builder
 Developed the PL/SQL codes on the basis of the requests for the change Proficient in server side programming like Procedures, Functions, Database Triggers, Packages using PL/SQL and SQL.
 Hands on experience in giving user training

:  Browse, create, edit, and delete schema objects
 Execute SQL statements
 Edit and debug PL/SQL program units
 Manipulate and export data
 Create and display reports
 Unit testing, system testing and user training
 Implement solutions to satisfy application business and technical requirements
 Customizing Oracle application