Trade Finance Manager
Abu Dhabi Commercial Bank
Total years of experience :26 years, 5 Months
Head of Export Unit in Trade Finance Operations
After merger with UNB
. Heading Export Unit for handling export LCs and Outward documentary collection. Guidance and training for staff to know how to provide the best quality of service to our customers.
Significantly enhanced operational efficiency by automating the calculation of commissions to customers.
Build and maintain productive business relationships with key decision makers across existing clients and prospect organizations for effectively closing identified business deals.
Interact with clients to collate and evaluate requirements for rendering customized solutions.
Enhance client satisfaction by effectively resolving issues and rendering superior quality service.
Guide clients in maintaining Trade Finance products encompassing import and export Letters of Credit, SBLC (Stand-by Letters of Credit), Documentary Collections, and Guarantees.
Enhance Customer's experience and awareness, Handle Customers' inquiries and provide technical advice.
Developing and maintaining the quality of service to Corporate Trade Finance Customers.
Review and enhance all related Application Forms and Follow up on Electronic Banking.
Spearheaded team efforts in managing day-to-day operations related to countersigning of transactions, Import/Export letters of credit, Amendments, and Examination of export documents in compliance with various statutory regulations.
Collaborate with the senior management in setting up project control practices across assigned projects in compliance with project SLA parameters.
Maintain updated knowledge of international as well as local trade and banking practices including documentary credits, collections, and guarantee operations.
Guide team members in implementing disaster recovery services for applications used in the Bank based on the requirements of specific business units.
Evaluate team performance and render productivity enhancement feedback. Organize training sessions for team members based on identified training needs.
• Head of Import Letter of credit Issuance Unit
• Manage functions of Trade Finance Operations related to countersigning of transactions, Import letter of credit, Amendments, Examination of documents, Documents lodgment, Discrepancy Handling and Letter of Guarantees
• Effectively manage import functions of the Trade Finance to ensure external and internal customer satisfaction in terms of quality of service, response time and service level agreement.
• Maintain the best level of relationship with correspondents by fair dealings and prompt response.
• Cultivate and constantly improve the work atmosphere and conditions to ensure higher production through teamwork and staff satisfaction.
• Interact with Staff members, Account Relationship Managers and Clients to smooth operating levels.
• Smoothly address the diverse risks involved in catering to the needs of the customers within the framework of the regulations to result in better image and profitability to the bank and satisfaction to all concerned parties.
• Extensive exposure to the international as well as local trade and banking practices through knowledge of documentary credits, collections and guarantee operations.
Manage import functions of the Trade Finance aimed at enhancing client satisfaction by rendering superior quality service in compliance with various SLA parameters.
Maintain regular interaction between bank and counterparty to confirm trade as well as resolve discrepancies/ unresolved outstanding trades.
- Analysis of corporate customer's financial statements
- Negotiating with corporate customers while achieving bank goals and obtaining their satisfaction
- Managing corporate customer's accounts
- Follow up customer's satisfaction about all bank products
- Marketing bank products
- Directing Internal and External Reports
- Core trainer in the “HARPE” project (Delta new platform) to master the documentary credit module, develop the training framework and design, create training material and presentation and participate in “dry runs” of documentary credit module
- Assistant in the migration team
- Train about 80 trade finance officers of 29 branch
- Help disk officer
- I have my own ideas about the LC bank system
- Leading a staff of five employees and directing daily operations (issuing, advising, amending, confirming LCs and checking documents).
- Representative of the Bank in the Central Bank of Egypt respect Reports
- I have my own ideas about how Letter of credit can be managed electronically through an electronic platform
- Improving and evaluate employees skills.
- Directing internal and external activity reports.
- Design some templates and formats by word, excel and access to accelerate and unified work.
- Maintain branches satisfaction by effective and efficient work while high cooperation.
- Participate in community events to position the bank as a leader within the territory.
Highlights
- Representative of the bank in the application of the Central Bank of Egypt mechanism on line system of payments and work on training for branch officers
- Selected as one of the most cooperative head office employees according to branch officers voting.
- Participate in analyzing all documentary credit activity reports with ET3 (software provider)
- Member in the trade finance co-ordination team in the Merge process between NSGB and MIBank
- Selected recently to join Credit, Business Development, leasing, statistics, training or e-banking.
- Issuing and amending import documentary credits and checking its related documents.
- Entering all accounting transactions respect import documentary credits
- Preparing all internal and external reports.
- Counseled corporate clients with regard to their documentary credit needs.
- Preparing Reports about Egyptian Economic and Banks
- Reports about activity of Our Bank ( Mies Pierson ) with Egyptian Banks
- Facilitate dealing and overcome problems between Mies Pierson Bank and Egyptian Banks.
- Monitoring Annual Reports of the Egyptian Banks
- Marketing our Bank's activities in Egypt and Middle East
•Training techniques / •Time and meeting management
Documentary Credit Specialist
International Standard Banking Practice and Transferable Letter of Credit
Introduction
32 Hours
24 Hours
Fcaulty of Commerce and Bus. Adm. /English Section /Average Grade : Good ( 70% ) / Final Grade : V.Good ( 79% )