Ahmed Syed

• Develop and maintain Power BI dashboards for operational and business performance monitoring.
• Analyze insurance brokerage and operational data to generate actionable business insights.
• Prepare KPI reports, MIS reports, and management dashboards using Power BI and Advanced Excel.
• Automate reporting processes to improve reporting efficiency and data accuracy.
• Monitor workflow performance, SLA compliance, and operational productivity.
• Support management with data-driven decision-making and trend analysis.
• Coordinate with internal teams for data validation, reporting accuracy, and operational improvements.
• Generate periodic business reports and presentations for leadership review.

• Processed motor and health insurance claims using SAP, TCS BaNCS, and Omnidocs.
• Managed claim payments, recoveries, and workshop allocations with high processing accuracy.
• Supported end-to-end insurance operations and document management activities.
• Worked as Arabic Language Specialist for customer communication and policy translation.
• Trained staff on Arabic communication and insurance process workflows.
• Ensured compliance with operational and documentation standards.

• Led a 20-member quality team to maintain compliance and achieve quality scores above 95%.
• Designed and maintained Power BI dashboards for real-time quality tracking and reporting.
• Automated reporting systems using Power BI and Advanced Excel to reduce manual workload.
• Conducted quality audits, compliance monitoring, and process improvement initiatives.
• Prepared Weekly Business Reviews (WBRs) and executive presentations using analytical insights.
• Developed KPI scorecards and reporting trackers that improved process adherence by 15%.
• Collaborated with operations teams to implement Quality Improvement Plans (QIPs).
• Performed root cause analysis and recommended corrective actions for operational issues.