Ahmed El-Shabrawy

• Collaborate with sales teams to understand customer requirements and create
customized Zoho solutions.
• Conduct product demonstrations and technical presentations to prospective
clients.
• Develop and deliver proof-of-concept (POC) solutions to demonstrate the value
of Zoho products.
• Respond to RFPs (Request for Proposals) and RFIs (Request for Information)
with detailed proposals.
• Create project plans and cost estimates for proposed solutions, and negotiate
pricing with customers.
• Stay updated on the latest Zoho products and provide feedback to the product
development team.
• Mentor and train junior pre-sales engineers on Zoho products and solutions.

• Spearheaded end-to-end Zoho implementations for CRM, ticketing systems, HR
& recruitment, and project management.
• Designed and deployed websites and e-commerce platforms using Zoho Sites
and Zoho Commerce.
• Automated accounting and inventory management with Zoho Books and Zoho
Inventory.
• Implemented Zoho Desk to improve ticketing systems and customer support
efficiency.
• Integrated Zoho Inventory with e-commerce platforms for real-time stock
monitoring and order processing.
• Configured Zoho Contracts and Zoho Writer for contract management and
document collaboration.
• Digitized HR processes and recruitment workflows using Zoho People and Zoho
Recruit.
• Developed dashboards and reports with Zoho Analytics for strategic
decision-making.

• Managed ERP projects from conceptualization to implementation.
• Customized Zoho ERP applications to meet client needs.
• Trained end-users and prepared project documentation.
• Tested projects and created test cases to ensure quality.
• Mapped customer requirements and managed vendor/supplier relationships.

• Generated sales opportunities and built customer preference.
• Relayed customer feedback to improve products.

• Managed and coordinated high-profile events, including Coca-Cola activations,
Opera Aida, and Cairo Design Award.
• Led ushering teams for Le Marché, Egypts premier furniture and home design
exhibition.
• Ensured seamless guest experiences, event logistics, and hospitality standards.