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Ahmed Youssef Hussein Mohamed Amer, IT Section Head

Ahmed Youssef Hussein Mohamed Amer

IT Section Head

Racine Ksa

Location
Egypt - Cairo
Education
Bachelor's degree, بكالوريوس
Experience
19 years, 2 Months

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Work Experience

Total years of experience :19 years, 2 Months

IT Section Head at Racine Ksa
  • Saudi Arabia - Jeddah
  • My current job since March 2015

- Installation and configuration of Firewall, Routers, Switches, Networking such as TCP/IP, DNS, DHCP
- Installation and configuration of desktop computer, Windows Operating System, printers, scanners and peripherals
- Installation and configuration of CCTV
- Installation and testing of application software
- Basic networking concepts to ensure PCs and printers are communicating on the LAN and to the internet
- Maintain inventory of all technology items, printer toners and consumables
- Hardware and Software Troubleshooting
- Managing and monitoring of IT HELPDESK portal to monitor any reported issues.

IT Section Head at Nile Holding Misr
  • Egypt - Cairo
  • February 2009 to February 2015

- Managing and implementing Nile Holding domain controller to control all user system desktop and network.

- Applying Group policy from domain to manage &control and audit the computer and user configuration authority and permission and rights access.

- Implementing and configuring Nile Holding network services (DHCP, DNS, Routing and Remote Access)

Customer Technical Support at ECCO (Egyptian Contact Center Operator
  • Egypt - Cairo
  • March 2008 to February 2009

- Configure all ADSL modems by the phone.
- Trouble shooting modem settings
- Technical support for ADSL internet connection.

Technical Support Specialist. at The Lead Foundation
  • Egypt - Cairo
  • December 2005 to March 2008

- Test all soft and hard ware pcs daily.
- Installation, upgrading and configuring PC software and hardware
- Assisting in implementing staff training programs in use of computer and relevant.

Technical Support. at Ain Shams University
  • Egypt - Cairo
  • March 2005 to November 2005

- Troubleshooting problems pc, printers, scanners (Software / Hardware).
- Windows installing, configuring, administrating and troubleshooting

Education

Bachelor's degree, بكالوريوس
  • at جامعه عين شمس
  • May 2003

Specialties & Skills

Microsoft Access
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Group Policy
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Installation
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Network Services
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Technical Support
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 Able to self maintaining all hardware products so efficiently.  So familiar with all Microsoft o
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Languages

English
Intermediate

Training and Certifications

N+ Network. (Training)
Training Institute:
YAT
Date Attended:
February 2000
A+ Core Hardware (Training)
Training Institute:
YAT
Date Attended:
December 1999
MCSE (Microsoft Certified System Engineer) (Training)
Training Institute:
Eng. Ahmed Sarhan
Date Attended:
May 2009
CCNA (Cisco Certified Network Associate) (Training)
Training Institute:
Eng. Ahmed Nabil
Date Attended:
July 2008