Senior Customer Success Manager - Learning
Total years of experience :12 years, 7 Months
I work helping Oracle teams across ECMEA with:
• Facilitating and coaching Oracle Digital’s Sales, Support Teams to leverage digital channels.
• Develop and implement strategic and tactical digital and social selling plans to support business.
• Drive constant innovation and improvement of the digital customer buying journey.
• Mentor digital selling champions within your Oracle Cloud Sales Hub.
• Communicate with and influence a wide range of stakeholders up to and including VP level.
Being part of Talentera Division headquartered in Dubai, covering North Arabian Gulf Region (Qatar, Kuwait, Bahrain) responsible for SaaS Cloud products channel in the 3 strategic territories with duties includes:
- Owning SaaS product channel scorecard
- Managing and planning product engagements
- Product Marketing Management for Materials and outreach activities.
- Overseeing product delivery performance and quality
- Optimizing product solution sales approach across a team of 24+ solution sales professionals.
- Owning, designed and planned Product Internal Learning Program across all 13 regional locations
- Owning, designed and planned Customer Success Program across all 13 regional locations
Being part of Talentera Division headquartered in Dubai, covering North Arabian Gulf Region (Qatar, Kuwait, Bahrain) responsible for SaaS products channel in the 3 strategic territories with duties includes:
- Managing and planning presales engagements
- Product Marketing Management
- Overseeing product delivery performance and quality
- Optimizing product solution sales approach across a team of 24+ solution sales professionals.
- Initiated and managed internal product sales readiness program.
Being part of Talentera Division headquartered in Dubai, responsible for SaaS cloud products channel in Qatar territory with duties includes:
- Owning managing and planning presales engagements
- Product Marketing Management
- Overseeing product delivery performance and quality
- Optimizing product solution sales approach across a team of 10+ solution sales professionals.
- Owning product sales readiness activities.
** Empowerment Value Award Winner 2015
Part of P-Sell Microsoft Partner Enablement Program
• Creating and executing business plans to ensure your product's revenue and unit goals are achieved.
• Lead a healthy IT Infrastructure, Windows Devices Solutions, Productivity and Cloud Solutions pipeline of qualified opportunities.
• Bringing Customers to agreement on the business value of proven services and products.
• Develop In-depth understanding of the platform and related solutions & the business value they bring.
• Ensure appropriate resources are engaged to help customers evaluate LINK Development Services.
• Increase deployment of Office 365 & Microsoft Azure in customer set.
• Drive customer and partner satisfaction for LINK Development products and solutions.
• Contributing with new business initiatives participates in giving more competing edge for LINK.
• Understanding LINK Development Products & Services strengths relative to competition.
• Delivering reference and satisfied customers that can be leveraged in future sales engagements.
• Creating and executing business plans to ensure your product's revenue and unit goals are achieved.
• Lead a healthy IT Infrastructure, Windows Devices Solutions, Productivity and Cloud Solutions pipeline of qualified opportunities.
• Bringing Customers to agreement on the business value of proven services and products.
• Develop In-depth understanding of the platform and related solutions & the business value they bring.
• Ensure appropriate resources are engaged to help customers evaluate LINK Development Services.
• Increase deployment of Office 365 & Microsoft Azure in customer set.
• Drive customer and partner satisfaction for LINK Development products and solutions.
• Contributing with new business initiatives participates in giving more competing edge for LINK.
• Understanding LINK Development Products & Services strengths relative to competition.
• Delivering reference and satisfied customers that can be leveraged in future sales engagements.
Helping Microsoft's Startups & Academic Technical audiences realize their full potential by enabling them to effectively envision, develop and deploy differentiated apps, with the least amount of time/effort, and by facilitating connections that will drive their success.
Drive Engagement, Use, and Adoption of Microsoft Technologies through the entrepreneurship & Academic Community by delivering an inspired, connected, smartly engaged community approach along with working with and supporting Startups.
Main Programs & Projects Worked On:
- Microsoft BizSpark - Microsoft Startups Meetup - Microsoft Windows 8 Launch in Egypt - Microsoft Student Partners Program
- Microsoft Imagine Cup - Microsoft Imagine Cup University - Microsoft Dream Spark - Microsoft Tech Clubs
Being responsible for the whole online presence of one of the leading universities in Egypt and the MEA region, the university has to maintain a well managed brand image and that was my job as well as working as a support and communication tool between the university management and the students using the social media as a medium of measuring satisfaction and communication.
Working on competitive analysis, Learning Programs Pricing, Expansion Planning and performance reviews it was very challenging for me in that young age to provide such strategic feeds and information but it was a successful challenge as I had given 100% of my effort to deliver the right information on time.
- Awarded the Honor of Recognition Award by University President for valuable contributions - Represented Microsoft Corporation in my university campus and managed it's relationship with my faculty management. - Elected as first ACU Student Union President in 2012 along with succeeding in publishing the first student body constitution. - Founded and leaded the first ACU Student Organization in 2009 called "VISION" - Represented ACU Student Body at the Egyptian National Student Union Summits and Egyptian Private Universities Summit. - Founded and managed ACU Social Media Presence during my stay as a full-time student there and hired as part-time during my study there for utilizing my skills.
