Regional Operations Manager
Dubai Roads And Transport Authority (rta)
Total years of experience :15 years, 0 Months
Managed the digital transformation for all occ of rta
Around 20 departments.
Led the forming of strategy and integration of all systems and operations
Developed maturity models and measure and helped develop the occ towards international standards
§ Building the required technical capabilities and technical expectations with support teams (sales, Pre Sales,
Operation and Technical support).
§ Manage all contracts and managing the on going projects.
§ Vendor relation management and building partnership.
§ Strategic alliances and expanding through the GCC
§ Account management and creation.
§ Business development and sector development.
§ Prepare RFPs, bid proposals, contracts, scope of work reports and other documentation for projects and associated efforts
Managing the company business development
managing the projects
maintaining the clients relations
maintaining the vendor relations
§ Budget planning and infrastructure solutions designing
§ Responsible for infrastructure budgeting and planning
§ Responsible for enhancing the communication services ( LAN, WAN and Voice)
§ Responsible for managing head groups expectation meeting budget and dead lines for projects.
§ Problem management and handling, ensuring change control process.
§ Responsible for designing full high availability and ensure 99.999% availability up time.
§ Responsible for designing DR main site to have all the voice and network services up in case of DR situation.
§ Implemented Preventive of maintenance for all the Branches PBX, Main site, voice recorders and video conference
infrastructure
§ Responsible for the relation with the support vendors, ensuring having support contract for all the voice equipment.
§ Applies the best practices in quantifying ROI for new applications and technologies.
§ Design, plan and implement all Voice & Data related processes and procedures and ensures regular updates and up-keeping.
§ Managing Enterprise call center of the CC6
§ Infrastructure projects, application projects and integration projects
§ Managing flag projects and multi million projects.
§ Handling of major accounts.
§ Working as Complete Consultant advisor with IT governance Cobit Standards.
§ Networking solutions' Distribution, Design & Presales support.
§ Handling signing and maintaining Service Level Agreements & supports
§ Prepare RFPs, bid proposals, contracts, scope of work reports and other documentation for projects and associated efforts
§ Design & implementation & supervision of Telecommunication projects.
§ Work as end to end consultant for mega projects.
§ Ensures uninterrupted access to all Voice & Data telecommunication services and features.
§ Coordinate upgrade schedules with internal or external programmers.
§ Applies best practices in quantifying ROI for new applications and technologies.
courses: & Expert Certifications: § IPCC Express & enterprise. (Design, implement, install and support) § CC6 Nortel contact center (design, implement, install) § Certified Nortel Contact center installation & maintenance 920-164 § Certified Nortel contact center administration 920-163 § Framework installation & configuration course § Genesys Voice Platform installation & configuration course § Designed, implemented, installed, support video conference infrastructure § Certified Tandberg Support engineer Video infrastructure § Certified Tandberg Expert engineer § CCNA Cisco Certification Network Associate. (Cisco ID: CSCO10864735) CNSS 4013 Recognition. § I am meeting the 4013A training standard. This advanced standard is intended for System Administrators responsible for the security oversight or management of critical networks. § CISS Cisco Information Security Specialist § Cisco Secure network device SND (642-551) § MCSE full training