Assistant Store Manager
Crosby Express (UK)
Total years of experience :3 years, 10 Months
Crosby express is a premier convenience store situated in a very competitive high street of Liverpool. Considering my excellent performance for a year as a sales associate, I got promoted to the position of store supervisor by the management team. Some highlights of my achievements and accomplishments were:
• Expanded the loyal customer base by building productive relationship with diverse group of customers by the means of persistence in effective communication.
• Increased the profit margins on confectionary and drinks by 10-15 % by proactively hunting for the best prices in the market and negotiating deals with wholesale suppliers.
• Improved the visual merchandise by making the products with higher profit margins more accessible to customers and making them appear tempting.
• Created competitive advantage over rivals in the market by investing in slush machine. Recovered the £ 1600 machine cost in just two summer seasons.
• Controlled the shrinkage at the counter by training and coaching sales assistants with the customer service skills and techniques.
• Forecasted the sales figures by analyzing the financial reports and other statistical data. Assisted store manager to budget the income and expenditure of the store.
• Managed the cash flows effectively and kept the inventory at optimal levels.
Worked as a sales assistant in a convenience store on flexible working schedule. It was due to my educational commitments. Actually I was in my final year of Business HND which I successfully completed in the seventh month of my job. Then I was got promoted by the store owner to take charge as the 'store supervisor'.
As the name suggests, it was a small convenience store situated in a residential area of Bootle. Some of my core responsibilities were to ensure high level of customer satisfaction through excellent sales service, receive deliveries and check invoices against the goods received and keep regular checks on the short dated goods.
On- going Expected completion in October 2016
The course was designed to give profound understanding of contemporary business knowledge to learners. I extensively used Microsoft Office programs for preparing assignments and delivering presentations. Some of the subjects studied were: 1- Marketing Principles 2- Business environment. 3-Managing financial resources and decisions 4-Business Law 5- Operations management in Business. 6-Organisations and Behavior I was assessed by presentations, exams and assignments. My Research project was about the proposition of an alternative banking practice.