Supply Chain Coordinator/ Analyst
shell
مجموع سنوات الخبرة :22 years, 3 أشهر
• In Addition to my role as Customer Relationship Coordinator Currently coordinate the supply chain activities for the organisation.
• Administer and manage service supply-related contracts; help finalise sales agreements.
• Oversee inventory levels and make decisions based on measurements.
• On-board and train new staff members to ensure consistent practices and outcomes.
• Negotiate with stakeholders to optimize supply chain via combining of sales and shipments.
• Trusted by sales managers to finalize commercial spot and long terms sales deals while acting as leave cover.
Key Accomplishments:
• Achieved an annual saving of about $100, 000 for the polyols business by negotiating a new freight contract.
• Managed the inventory target during cases of Force majeure or over production with no cases of outage of stock for the customers supplied out of the Jebel Ali terminal and no cases of ullage.
• Led the production of a new record management plan for the Dubai Chemicals team, published it to the team, and drove compliance.
• Worked closely with Dubai Customs and recovered AED 138, 000 in old claims.
• Established supply to new customers and locations out of Jebel Ali without disruption
• Managed the order to cash (including supply) for regional customers who receive deliveries directly from main supply locations in Netherlands and Singapore.
• Acted as an ambassador in the UAE region for a new business e-tool used as a full view to business with customers, tested it and successfully advocated and trained internal team and customers.
• Participated in the “Dubai Customs Week” by doing a session on Trade Control
• Generated positive outcomes through the consistent delivery of exceptional customer service.
• Processed customer orders and managed order-to-cash process with minimal errors for customers in Middle East/ India/ Pakistan and Egypt (including LCs)
• Liaised with sales executives, supply co-ordinators, land logistics co-ordinators, marine charterers, supply locations/points, finance, credit, freight forwarders, hauliers, banks, etc.
Key Accomplishments:
• Managed execution of spot and term contract of 17KT annually, generating a value of about 40 million USD.
• Successfully closed and resolved outstanding customers’ issues.
• Assisted in building a successful customer service team, managing costs and boosting customer satisfaction.
• Rolled out a new CRM process for the Department in Dubai.
• Managed consultancy contracts and drafted sales agreements; Liaised with the company PRO for visas/ Power of Attorneys and other Government related documents
• Coordinated and managed various important meetings, conferences and functions (regional board and committee meetings as well as conferences and business meetings)
• Managed Management team calendars
• Prepared third parties draft letters and do translations
• Coordinated the office move for chemicals
• Person in charge for Trim and Livelink filing systems.
• Leave Cover for the Operations department Administrator (processing documents, liaising with the CRCS…)
• Shadow the CRCs in some of their dealings with the customers
• Process and follow up on expense claims in the SAP TMS and GSAP system
· • Prepare Arabic and English Correspondences (letters, faxes, e-mails) internally between the different branches of the company and externally as well as translation of different documents.
• Responsible of the legal matters relating to the company and the communications between the lawyers and the company; Read different legal contracts, comment on them and communicate the same to the company lawyers and MD.
• Manage the MD's calendar
• Take Meeting minutes, distribute the same and follow up on related actions
• Do all travel and meeting arrangements for the MD and the management team of the company (6 managers)
• Assist and execute different advertisement related tasks
• Work on Orion in order to processing different reports
• Prepare Job offers/ staff letters/ salaries transfer
• Supervise the PROs (Public Relations Officer) of the company to get different residence visas, visit visa, and all other things associated with Government; and arrange visas online
• Shadow the Purchase and Administration Manager in his liaisons with third parties (Suppliers and customers) as well as with his HR duties.
• Cover for the Administration Manager and the HR Executive (in all his duties) during their leaves.
• Arrange training courses for staff
• Provide necessary assistance as the main member in establishing new offices and oversee decorations in various parts of UAE and Oman.
• Saved the company more than 50, 000 USD by doing a branding project on site instead of outsourcing it
• Handled different contractors and contracts while managing new offices construction and decorations in various parts of UAE and Oman.
• Responsible of the legal matters related to the company and the communications between the lawyers and the company; Read different legal contracts, commented on them and communicated the same to the company lawyers and MD.
• Responsible about reviewing customers sales contracts and commenting on them
• Prepared Arabic and English Correspondences (letters, faxes, e-mails) internally between the different branches of the company and externally as well as translation of different documents.
• Managed the MD's calendar and managed more than 20 employees travels
• Supervised the PROs (Public Relations Officer) of the company to get different residence visas, visit visa, and all other things associated with Government; arranged visas and prepared job offers for staff
• Shadowed the Purchase and Administration Manager in his liaisons with third parties (Suppliers and customers) and be his leave cover.
• Administrative duties: Filing, inter office correspondence, typing letters, welcoming guests to the Branch Manager as well as answering phone calls and communicating the same.
• Sales Duties:
o Welcome customers in the showroom and assist them/ execute the sales
o Arrange quotations/ proforma invoices/ invoices/ delivery notes/ Service requests …
o Manage the deliveries schedule
o Receive the goods in the showroom and manage the stocks.
o Supervise the branch staff
o Prepare daily and monthly reports
o Manage the order to cash process for the sales persons.
o Coordinate the after sales service for customers and liaise for the same with the service centre.