CIO
MIS
Total years of experience :21 years, 10 Months
Since July 2020 Quara Finance, IT HEAD.
Key Result Areas:
• Being the IT Advisor for the company, I am handling all IT End Requirements from the Board and the Group.
• Develop IT Systems through technology for business improvement.
• Strategic planning of business growth objectives and create business values through technology.
• Ensure the technical Systems and IT procedure lead to outcomes in line with Business goals.
• Oversee the development of Customer Service Platforms (CRM) and ERP application and manager a Technical Development /Infrastructure Managers.
• Advocates/Promotes organization and stakeholder change related to organization and support motivation of employees in organization products/Programs and IT Operations.
• Work affectively with Business Leaders in different functions across the company to ensure a comprehensive IT Strategies that would benefit the organization.
• Active IT Advisor for group of companies (Quara Pay, Quara Holding, DAR ALARKAN and Quara Tech) for the IT Policy and procedures across the Office premises.
• Managing Budgets, IT Planning, Resource Planning and strategies.
Since June 2018 Unified Holding Company, IT Head /IT Director
Key Result Areas:
• Currently handling a team of System/ Network/Security Engineers along with 2 IT Manager (Software and Infra) and 8 Helpdesk Engineer and Technicians across the Unified Holding Company.
• Maintaining and preparing the IT Budgetary for the Group of Companies.
• Established and Designing the New Office and Malls requirements for the business establishments of companies around different geographical location within Saudi Arabia.
• Active IT Principle Consultant member for the Sister Concern (McDonald, Sahalah, UAPM
and Unified Centers) of the Unified Holding Company for the IT Policy and procedures across the Office premises.
• Assessing organizational requirements for security and IT Planning.
• Managing, planning and designing the IT policies to make sure to be updated on the Latest IT Trends and updates applicable.
• Approving IT policies & processes for the IT function to maintain efficient operational excellence across the organization.
• Providing high-end technical consultation to team on occasional basis if required to ensure that Team is up to the Mark and updated with the latest IT Environment and Market.
Highlights: -
• Streamlined all AMC’s of the Different Vendor having 30-45% discount on existing contracts, Technical Process and IT operations to give the Best and desired results which Management was looking for and expecting from the IT Division.
• Introduced Wrike Project Management tool for monitoring the Updated on the Project based Tasks.
• Introduced and Initiated Email System using Microsoft-Office 365
• Giving Wings to YARDI ERP for the required Environment.
• Achieved Highest Discount level (40%) on Yardi for next 3 years with Open Unlimited User Licenses.
IT Projects Handled: -
• Introduced Office 365 across the Group of companies for all the user and divisions.
• Implemented and Designed Acronis Office365 Cloud Backup.
• YARDI ERP Project was initiated to overcome the legacy faced by Finance and other departments using the old ERP Software (Property Net) and a proper CRM was initiated from Sales and leasing department customer Management and sales follow-up.
• Implemented, Projected and Designed Grand stream PABX project for call cost saving in Damam and Khobar Office Employees over the Internet by Softphone dialing.
• Upgraded, Designed and prepared the New Data Center (Tier-2) for Unified Groups which is supporting the Users across the Cross-diversification model, Initiated the restructuring of LAN Network Cabling in Head Office over CAT6.
• Introduced Employee Self Registrations center for Biometric and Email Registrations.
• Introduced We-Present Meeting options for high volume of meetings and client’s access with multiple Display over the Wi-Fi.
• Designed IT Helpdesk and IT Ticketing Desk with C-SAT document using Manage Engine for handling the Work orders by IT Engineer across the Head Office, Branch Offices and Sites.
Key Result Areas:
• Managed, prepared and designed the Best and reliable Help-Desk suite (Manage Engine) Responsible for receiving the IT Work Order to the right person with the defined SLA as per the Team and the Skill set across the company.
• Preparing IT Budget on basis for Capital Expenditure (CapEx) and Operational Expenditure (OpEx).
• Working and Supervising the Mobily NOC /Civil Team for any new Request against the New Fiber (Single Mode) connectivity required inside the Office and at the Villa/Towers and Units.
• Accountable for addressing the escalated issue and the scope of project work related to the IT at all the Alnakhla Sites and upcoming Jeddah Site.
• Documented and initialized the best IT practices and standards (ITIL) that need to be taken in consideration while accepting the new Work order.
• Acting as a Board IT member for the Sister Concern (Tatweer) of the Alnakhla Company for the IT Policy and procedures across the Office premises.
• Assessing organizational requirements for security & implementing security software systems against various attacks; executing backup strategy, ensuring scheduled / unscheduled backups.
• Prepared and created the Incidents for the Security Management to handle the job during the Escalations and high Availability during the High Volume of Tickets raised to get the perfect result and recovering incidents as quickly as possible to reduce business impact and protect SLA.
• Currently handling a team of 3 System Admins, 3 Network and Security Admins and 12 Helpdesk Engineer and Technicians across the Alnakhla Company.
• Preparing, Planning and Managing the IT schedules for the Documenting the IT evaluations and performance reports on monthly basis send GM and CEO.
• Generate adequate IT policies & processes for the IT function to maintain efficient operational excellence across the organization during handling the Customer inside with proper gesture and competition to attain the goal of Appreciation.
• Extending high-end technical support to team on occasional basis if required to ensure that Team is up to the Mark and updated with the latest IT Environment and Market.
Highlights: -
• Since my first day I had improved the Technical Process and IT operations to give the Best and desired results which Management was looking for and expecting from the IT team.
• Introduced and Initiated Email System using Microsoft-Office 365.
• Introduced Microsoft Dynamics 365 for the required Environment so that flaws in 3rd Party Legacy applications can be removed and proved the result-oriented outcome.
• Trained and prepared a Team of High Availability during the disaster/Operations with the defined Skill sets and with specific products to match the infrastructure requirements with maximum ROI.
IT Projects Handled: -
• Mobily Fiber Layout Single Mode project was initiated and Designed for the Alnakhla Infrastructure which was laid on more than 200 kms. This project is handled by me as single handed till completion with High Availability modelling which including Procurement, Installation and Implementation along with the approved Contractor (Alsharq) from Mobily.
• Microsoft Dynamics 365 Project was initiated to overcome the legacy faced by Finance and other departments using the old Software (FOCUS) and a proper CRM was initiated from Sales and leasing department customer Management and sales follow-up.
•Implemented and Introduced Office 365 across the company for all the user including the Contractor.
• Designed and prepared the 1st Data Center (Tier-2) for the Alnakhla which is supporting the User and the tenants across the Compound, Initiated the Network Cabling in Head Office and Employee Registrations center and Employee Residential units with Biometric and File sharing Server from HO to the office Sites.
Key Result Areas:
• Responsible for preparing and achieving a new setup across the group of companies
• Supervising the delivery of IT services to the remote sites for better performance
• Accountable for addressing the escalated issue and the scope of project work
• Laying down IT security policy, storing backups and restoring management protocols for all groups
• Acting as an escalation gate to resolve critical issues of the team members
• Assessing organizational requirements for security & implementing security software systems against various attacks; executing backup strategy, ensuring scheduled / unscheduled backups
• Attending helpdesk calls for result oriented feedback within less time Using ITIL standards
• Managing and recovering incidents as quickly as possible to reduce business impact and protect SLA
• Handling a team of 25 Engineers across the house and evaluating them on the monthly basis.
• Documenting the IT reports on monthly basis to the CTO for overall networks and the infrastructure performance reports used across the country and other remote sites.
• Preparing adequate policies & processes for the IT function to maintain efficient operational excellence across the organization.
• Extending high-end technical support on various servers and ensuring high customer satisfaction.
Highlights:
• Effectively improved business, staff and application performance.
• Efficiently controlled IT operations budget and optimized cost with best infrastructure and maximum ROI.
IT Projects Handled: -
• BIM MODELING project for Design and Infrastructure modelling including Procurement, Installation and Implementation of HP Workstations Saved almost for 1.5 Million SAR.
• Multi Million Saudi Riyal Project at KAFD Network layout for DAR Office including design, Data Center, Network Cabling, Biometric and File Server including IPVPN Links connected from HO to the Sites.
• MOMRA Data Center and Network Cabling layout including Service and Desktop Support for 3 Million SAR.
• Handled 2 Million SAR Project for preparing Data Center and CCTV project for DAR office across Riyadh for MOE at Higher Education office.
• RED SEA Jeddah project for CCTV, BIOMETRIC, DATA CENTER and Domain Controller along with Exchange Server 2010 and Synology Storage Servers.
• Managing, administering and preparing of DAR In-house projects costing from 5-10 Million SAR at Various Sites (Riyadh, Damam, Khobar, Jeddah, Mecca) using HP Servers (DL-980, DL-580).
• Designed and Managed the Desktop Support for MOF at Riyadh Sites using Remote and on-site Desk top support Engineer worth 500000 SAR for yearly Basic and getting best CSAT from the Customer site with less Raised ticket on Operation side.
• Implemented and designed the MSL tape Storage for All Super Vision Sites for 1-2 Million SAR and yearly Maintenance support for 30000 SAR.
• Successfully implemented Help Desk System across sites for Support and Procurement of Hardware at all Saudi Sites.
• Prepared, managed Qatar Data Center and Network design using best ROI using point to point connection using REDLINE Setup.
As Sr. System and Security Team Leader
Key Result Areas:
• Installing and configuring the following servers:
o Windows Active Directory, Windows Server 2003, 2008 and Microsoft Exchange 2003 & 2007.
o Office Communication Server (OCS) and unified Messaging.
o Symantec SEPM Anti-Virus and Trend Micro Solution for corporate design and implementations.
o Microsoft Update Server for Hot Fixes.
• Looked after SMS and Email Security over Symantec and Cisco Iron-Port 150.
• Handled various VPN roles over Internet for remote access.
• Troubleshot Microsoft 2003 and 2008 Exchange Server including CCR, ECLS, CAS and HUB Services.
Highlights:
• Recognized as Master Designer of group policy and management.
• Efficiently designed and configured the best hard Disk RAID Level for multiple servers for recovery, disaster management and High Availability.
IT Projects Handled: -
• Data Center Migration from Windows 2003 to Windows 2008 using IBM SERVERS and removed TOWER MOUNTED HP SERVERS. Project implementation cost more 5 Million SAR Including Raised floors. Achieved100% accuracy rate for the migration.
• Project lead for Multi Million Saudi Riyal for Oracle implementation along with WIPRO ARABIA. The first retail project in Saudi Arabia worth more than 10 Million SAR.
• Right Fax Project for Othaim Holding for more than 3000 User Saved worth 250000 SAR.
May’06 till Jan’07 with ZAIN Information Systems, Pune, India
As Senior System Administrator
Key Result Areas:
• Administered Exchange Server 2003 on Windows 2003 Server.
• Preparing and holding Symantec back Exec for Windows 2003 and Email back up using HP tape
Drives with different back up policy.
• Configuring and administering the Active Directory.
• Attended Tier-2 Tech Support calls on the floor for managing the executives.
As System/Network Engineer
Key Result Areas:
• Installed network printers, antivirus, drivers, DSL Routers, Line Checkup and new LAN Cabling.
• Performed site visit for installing the server and workstations along with rack mounting.
• Installed Active Directory Server, DHCP, DNS and ISA 2003 for cyber cafe, schools and colleges across the J&K which including traveling from one site to another.
Key Result Areas:
• Involved in designing network cable layout and rack punching
• Installed Windows 2000 & 2003 for Active Directory implementation and Group policy for the end user desktop settings
• Troubleshot desktop and network printers and the domain users
• Visited customers’ site for desktop maintenance and support.
Key Result Areas:
• Attended helpdesk calls and troubleshot the problems faced by the clients.
• Liaised with Admin for new user profile in Active Directory.
• Involved in hardware repair and software installations.
• Responsible for configuring Laser and Dot Matrix Printer for department leads for data closure.
Master In IT
Bachelor in IT