Senior Assistant Shop Manager
Damas
Total years of experience :10 years, 6 Months
« HRD Certified Jewellery Consultant » got position of Store Manager from January 2020:
Analyze the business, propose and implement action plans to improve results, generate sales for each product category
Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
Be aware of local trading environment and its impact on our sales, including competitors' trading activities
Manage customer service quality, to meet client s expectations by offering excellent customer service standards
Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
Identify individual and team training needs to develop Talents and communicate these needs to HR Department
Supervise the activities of sales representatives and team in order to meet sales target
Participate in the interviewing, hiring, and training of sales staff
Address issues bordering on pricing, delivery of goods/services, and resolution of customer complaints
Oversee the stocking and inventory of goods to ensure timely supply of order
Ensure the welfare of employees, and that their concerns are noted and addressed
Maintain an updated knowledge of company’s goals, vision, and values to ensure appropriate prioritizing
Collaborate with sales management to plan and develop effective sales strategies and to also set goals and targets
Perform administrative tasks of transaction recording, filing, and inventory
Maintain contact with clients in order to create a good working relationship that fosters increased sales and customer base
Assist sales managers in the planning and organization of periodic sales meetings
Monitor the performance of sales staff to spot work areas that require improvement
Recommend and implement training programs for sales reps and team to improve their work efficiency
Dress up professionally according to company’s requirements
Display and explain company products/services to potential clients to influence purchase
Ensure adherence to the work policies, ethics and regulations.
recruiting, training, supervising and appraising staff
managing budgets
maintaining statistical and financial records
dealing with customer queries and complaints
overseeing pricing and stock control
maximizing profitability and setting/meeting sales targets, including motivating staff to do so
ensuring compliance with health and safety legislation
preparing promotional materials and displays
Oversee the development of business plans and strategies by a sales department
Analyze and survey sales territories to make proper adjustments where necessary
Oversee the interviewing, hiring, and training of sales staff
Ensure sales personnel adhere to company policies, rules, and regulation
Assign sales territories and quota to sales units and representatives
Conduct sales forecast to determine company financial objectives and target market for a product/service
Prepare and submit annual budgets to company executives for approval
Monitor the performance of sales employees and provide the necessary guidance to improve efficiency
Motivate and support sales teams to achieve set goals/targets
Organize conference calls/meetings during which sales activities are discussed and appropriate decisions taken
recruiting, training, supervising and appraising staff
managing budgets
maintaining statistical and financial records
dealing with customer queries and complaints
overseeing pricing and stock control
maximizing profitability and setting/meeting sales targets, including motivating staff to do so
ensuring compliance with health and safety legislation
preparing promotional materials and displays
Freelance
* Monitor the action teams for the proper functioning
* Discuss the employment contracts of duration works terms & commission.