Sales Associate
Thunaeya International Group
Total years of experience :11 years, 1 Months
Ensure high levels of customer satisfaction through excellent sales service.
Assess customers’ needs and provide assistance and information on product features.
Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
Cashed out customer merchandise in a pleasant and efficient manner while using suggestive selling techniques to round out shopping experience and to exceed customer service expectations.
Receiving and storing the delivery of large amounts of stocks.
Finish paper works and transactions as per company policies and procedures.
Attaching price tags to merchandise on the floor and be involved stock control and management.
Communicate customer requests to management.
Monitored operations to identify any future problems and misunderstandings.
Maintain an awareness of all promotions and advertisements.
Provide support to department functions for all front end process, manage all customer requests and ensure resolution.
Ensure compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, price overrides, gift certificate, vouchers and any other transactions requiring supervisory involvement).
Maintain neat, organized and safe front end and service desk area.
Damages and returns are handled daily according to established company.
Assist the customer with their demands, suggestions and complaints.
Trains new cashier and new supervisor.Providing customers a personalized, friendly and efficient cashiering service.
Taking payments from customers via cash, vouchers and credit cards.
Training new cashiers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change. .
Cashed out customer merchandise in a pleasant and efficient manner while using suggestive selling techniques to round out shopping experience and to exceed customer service expectations.
Resolve customer complaint.
Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers.Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.Greet customers entering establishments.Maintain clean and orderly checkout areas. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.Resolve customer complaints.Answer customers' questions, and provide information on procedures or policies.Calculate total payments received during a time period, and reconcile this with total sales.Compute and record totals of transactions. Sell tickets and other items to customers. Keep periodic balance sheets of amounts and numbers of transactions. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Supports sales and marketing managers by tracking, investigating, and reporting sales information; resolving problems. Greeting customers who enter the shop. Be involved in stock control and management.Assisting shoppers to find the goods and products they are looking for.
Being responsible for processing cash and card payments.
Stocking shelves with merchandise
Balancing cash registers with receipts.
Responsible dealing with customer complaints. Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.
Receiving and storing the delivery of large amounts of stock Keeping up to date with special promotions and putting up displays.
Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
Operate table games. Stand or sit behind table and operate games of chance by dispensing the appropriate number of cards or blocks to players, or operating other gaming equipment. Compare the house's hand against players' hands and payoff or collect players' money or chips.Exchange paper currency for playing chips or coin money. Pay winnings or collect losing bets as established by the rules and procedures of a specific game.
Perform duties which combine preparing and serving food and nonalcoholic beverages. Communicate with customers regarding orders, comments, and complaints.
Accept payment from customers, and make change as necessary.
To maintain outstanding customer service, generate sales,
merchandise product, and support the store management team.
Ensure each customer receives outstanding service by mystery shop standards. Maintain awareness of all promotions and advertisements.Execute the daily operational, day-to-day goals and priorities assigned by store management.Assist in the training and development of peers.Uphold merchandising and store cleanliness standards.Participate and help the team to keep the receiving and back stock area clean
and organized. Responsive of safety issues. Conscious of shoplifting activity. Engage the customer through conversation. Determine the customer’s needs.Provide product knowledge to customers through the features, values and benefits of each product. Suggestively sell additional items and services that the customer may not have anticipated they will need. Handle returns/complaints graciously and effectively.
Answer customers’ questions and provide information.
Bachelor of Science in Nursing Angeles University Foundation Angeles City, Philippines 2002-2005