ajay Gupta

Snr.Techical support engineer at intertec systems

• United Arab Emirates - Dubai
• My current job since May 2013

Providing Technical Support to the users of Dubai Health Authority (DHA) HEAD
Quarters, Govt. of Dubai as per ITIL standards.
⇒ Giving Support to all the Hospitals, Clinics and Health Regulatory authority offices.
Hospitals Include Rashid Hospital, Dubai Hospital, Latifa Hospital, Al Jaleela Hospital,
Hatta Hospital 18 Clinics and Dubai Health Regulation Authority Business Village as
per ITIL standards.
⇒ Handling team of 8 members for 23 Primary Health Clinics
⇒ Providing Support to 10, 000 Assets in DHA includes Server, Desktops, Notebooks,
Printers, Cisco Phones, Avaya Phones, Terminal server, Print server, Label Printers.
⇒ Project Team size 70. Includes ITHELPDESK, Team Leaders and Project Manager.
⇒ First call of Contact is ITHELPDESK. Receives Almost 600 Calls in a Day from users of
DHA.
⇒ Onsite Engineer Visit user place and resolve the issues.
⇒ Works on Applications SAM, PHARMACY, Radiology Information System (RIS), NET
TERM, SUNQUEST, MS office 2003, MS office 2007, MS office 2010, MS office 2013,
MS Office 2016 64 bit, GRP, Engineering System, EPIC Citrix.
⇒ Give Support to Laboratory Applications Net TERM, SUNQUEST and INTERMAC P4i
Label Printer.
⇒ Give support to Dental Applications, D4W and Topaz Signature.
⇒ Installation of Emirates id Reader.
⇒ Up gradation of the PC’s from Windows 7 to Windows 10 Bit through Deployment.
⇒ Installation of the Printers like Color jet, LaserJet, Deskjet, Scanners, Multifunctional
Sharp, Multifunctional Konica Printers and Fujitsu Scanner.
⇒ Asset details are prepare for 10, 000 Assets.
⇒ Supporting McAfee Antivirus Enterprise Edition.
⇒ Managing the network using LANDesk Management Suit.
⇒ Maintaining secure internet and intranet using WEBSENSE Proxy.
⇒ System / Network Support in the Windows Platform.
⇒ Provide support on Citrix.
⇒ Installation of Smart Dubai Apps for happiness Meter.
⇒ Installation and configuration of Cisco Phones.
⇒ Provide Support to the medical team at the time of Mass Covid testing
⇒ Understand and set issue priority based upon urgency and business impact
⇒ Maintain ownership of customer reported issues until resolved.
⇒ Perform other related duties as and when assigned.