IT Associate Engineer
Qualitest India PVT LTD
Total years of experience :13 years, 3 Months
• Installing and managing windows servers (2003, 2008, 2012)
• Installing and configuring printer servers
• Managing and maintaining File servers
• Managing and maintain Active Directory Services; Active Directory Group Policy, DHCP and DNS
• Installing and configuring VMware(Vmware ESXI 6.5, VMware Vcenter server6.5, V Sphere client 6.5
• Managing and maintaining File servers and shared folder permissions.
• Windows patching and WSUS server management.
Roles and Responsibilities:
•Managing and maintain Active Directory Services; Active Directory Group Policy, DHCP and DNS
•Installing and managing windows servers (2003, 2008, 2012)
•Installing and configuring printer servers
•Managing and maintaining File servers
•Monitoring and maintaining efficiency of the computer systems, servers and networks with the help of Solar Winds tool.
•Utilized custom monitoring software (Solar Winds) and internal ticketing system (Service Now)
Roles and Responsibilities:
•Operate, monitor and maintain efficiency of the computer systems, servers and networks with the help of OP Manger tool.
•Performing installation of Windows Servers, Implementation and maintains of Domain in Network.
•Managing and maintain VM ware vSphere suite.
•Managing Network Users, Groups & Resources, Remote Desktop Server, Group Policies
•Installing & Configuring ADS, DNS, DHCP.
•Windows Active Directory deployment and administration.
•Utilized custom monitoring software (OP Manager, v:11400) and internal ticketing system(Service Desk Plus, v:9.2, Manage Engine) to provide end user support
•Installing and configuring RSA VPN soft token and also managing RSA security console for token generation &password reset.
•Assign ticket to appropriate support group, follow up-update the ticket for every call to ensure timely closure
•Managed systems configuration and maintenance, problem troubleshooting, system and program security, applications and program management, planning and directing upgrades, and testing operations to ensure optimum system functionality
Roles and Responsibilities:
•Handling and supporting of users query through BMC Remedy Tool, 7.6 version
•Configuration of Work Group and Domain
•Client Application troubleshooting in DBRAS Classic, DBRAS web.
•Machine Declaration as per the user license validity
•Outlook configuration, PST creation and troubleshooting
•Printer configuration and troubleshooting on Local and Network printers
•Antivirus installation and troubleshooting in client systems
•Windows patches update and Antivirus patch update
•Resolving the issues through Remote application (Dame Ware Mini Remote controller 9.0v)
•Consistently met SLA with the client for the services
•Enabling and Disabling the account in ADS
•Outlook issues like PST creation and troubleshooting PST
•Provide end to end support on desktop/laptop and location specific servers & switches.
•Incident & Service request management and supporting around 2000+ end users and 1500+ Desktop/laptops.
•Troubleshooting the Internet and Intranet problem and coordinating with the Vendors and Partners to solve the issue in timely manners
Roles and Responsibilities:
•Installation Windows operating systems. (XP/Windows 7, 8.)
•Hardware troubleshooting
•Basic Software installations
•Troubleshooting Desktop computers.
•Installation and Maintenance of Printers, and other accessories
Roles and Responsibilities:
•Installation Windows operating systems. (XP/Windows 7)
•Hardware troubleshooting
•Basic Software installations
•Troubleshooting Desktop computers.
•Installation and Maintenance of Printers, and other accessories.
•Upgrading computer systems.
•Troubleshooting different Hardware, Application Software and Operating Systems
CERTIFICATIONS
•MCTS: Windows® 7, Configuration Track ID:9690152
•MCTS: Windows Server® 2008 Network Infrastructure, Configuration Track ID:9690152
•MCTS: Windows Server 2008 Active Directory, Configuring Track ID:9690152
•MCTS: Windows Server 2008 Applications Infrastructure, Configuring Track ID:9690152
•MCTS: Windows Server 2008 Enterprise Administrator Track ID:9690152
•MCSA: Windows Server 2012 Track ID: 9690152
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