IT Manager
ALSHAMEL TRAVEL
Total years of experience :15 years, 2 Months
• Joined as a Sr.Network Administrator and promoted as an IT Manager, handling three corporate locations in UAE, KSA, OMAN, BAHRAIN & QATAR and managing technical team.
• Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.
• Implements network security at the regional level as established by corporate Security Policy.
• Oversees the administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary.
• Oversees the administration of the company's WAN & LAN.
• Co-Ordinate with ISP’s for new requirements and any issue with current setup.
• Manages and develops upgrades to the company's telephone system at the regional level.
• Oversees all telephone changes, including routing for seating assignments.
• Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
• Works with Network teams to help implement Internal Systems.
• Oversees all help desk activities at the regional level.
• Responds to escalated help desk issues.
• Oversees the administration and maintenance of our tracking software.
• Interacts with Management and Users on all levels to help resolve IT-related issues and provides answers in a timely manner.
• Responsible for upcoming projects; maintain and setup new Implants.
• Builds and maintains vendor relationships and manages the purchase of hardware and software products.
• Manages the purchasing of all software, hardware and other IT supplies at the regional level.
• Ensures that company assets are maintained responsibly.
• Preparing IT budget for every financial year and ensure company purchases and IT expenses are in line.
• To work constantly towards process automation & ensure cost rationalization.
• Manages and develops Company customer online booking systems.
• Responsible for managing the technical team and rendering services to various client of British Airways on the technical problems faced in Application and maintenance of 650 Desktops HP and Dell branded systems with operating systems WinXP and Win2Kprof in a LAN using 50 servers of Dell power edge 2650/2600 and IBM Netfinity Servers with operating system Win20003 Server.
• System Administration of the PDC handling the user logons and rights to Individual users according to his/her department. Administration of 2000 users in a single domain.
• To ensure proper connectivity of the workstations to the servers connected locally and to London.
• Co-ordination with Sita (Service Provider for WAN Link) whenever there is any Link Problem.
• Taking the daily backups for the Group Data of each department, Lotus notes mails, Call logging system, WNS software data etc, WNS domain data backup, Lotus Notes backup etc., using Veritas ver 9.1.
• Installation and trouble shooting of Lotus Notes and Microsoft Office Outlook 2003.
• To ensure proper functioning of all the systems and Laptops ( HP and Dell brands).
• To ensure proper functioning of all the E-CRM packages used by British Airways like Online PNR, British Airways Booking System, APTCO, Nirvana etc.
• To ensure proper functioning of all the Printers which include the Telex Printers HP Laserjet and Deskjet printers.
• Achieved the Certificate of Completion of Information Security Awareness Program in WNS.
• Responsible for IS-IT Infrastructure Management. This will include Server administration, Desktop OS / Application support i.e. Domino Client, Oracle client, Antivirus management, Domain Account creation, OS patch deployment.
• Responsible for Call Management, Asset Management (Asset Transfer, IMAC) and Vendor Management.
• Co Ordination for upcoming projects,
• Windows NT/2000 and Symantec Web Security Server administration for Five corporate locations of TATA Tele Services.
• Provide first level technical support on basic operations and for maintenance of Servers, PCs, Notebooks and other peripherals, and resolved hardware as well as software issue.
• Installation and maintenance of Network Printers.
• Worked in Information Management Department.
• Maintaining connectivity on Token Ring & Ethernet Network.
• Trouble shooting British Airways Airline Softwares.
• Installation and Trouble shooting of WIN95/WINNT/WIN2K/WINXP.
• Installation and trouble shooting of Lotus Notes Clients.
• Handling customer queries.
• System Installation / Trouble Shooting & Preventive Maintenance.
• Networking Installation / Trouble Shooting & Administration.
• Operating System / Antivirus / Software Installation / Trouble Shooting & Maintenance.
• System Installation / Trouble Shooting & Preventive Maintenance.
• Networking Installation / Trouble Shooting & Administration.
• Operating System / Antivirus / Software Installation / Trouble Shooting & Maintenance.