Laundry Manager
Nation Towers
Total years of experience :17 years, 7 Months
Presently working as a Laundry Manager in The St Regis Abu Dhabi,
Nation Towers, from July 2013 to present.
Accountabilities: Planning and Organizing: • Planning manpower requirement and work assignments to efficient usage of labor
considering business needs and seasonal trends.
• Planning and schedule the daily work assignment of staff thus ensuring to meet hotels and guest requirements.
• Coordinating the day to day linen requirements of outlets and any special events and promotional activities from F & B.
• Obtaining information with Executive Housekeeper on occupancy, food & beverage
activities, new linens & uniforms purchasing and linen inventory.
• Monitor all plans, forecast and targets and submit adjustments for approval as required.
Guest Activities and PR: • Assist with Butler team in term of guest issues
Administration & Approach: • Micros, Opera, Adaco, Hits, MS Office & general administration.
• Ensure standardize quotation, purchasing, credit approval and document maintaining.
• Ensuring that records are maintain for inventory, auditing and financial issues.
• Operating an efficient and accurate administration process in order to meet statutory,
legal and internal requirements.
Cost Effectiveness: • Direct controlling and monitoring all purchasing requests and expenditures.
• Assign staff to maximum productivity and ensure not waist the man power, energy and consumes.
• Ensuring operating costs are kept to minimum and budgets are not exceeded.
1. 2011 December to June 2013
http://www.phoenixhotelsgroup.com
Laundry operation manager in Sparkle Laundry and Dry cleaners, Plaza Group of Hotels, Abu
Dhabi. Sole laundry & dry cleaning service provider for Armed Forces Offices Club, Abu Dhabi and Plaza Group of Hotels, Abu Dhabi.
Job Scope and Responsibility
• Plaza Group of Hotels, Abu Dhabi more than 1000 rooms and 35-40 F & B outlets.
Directly informed to Group Director of Operation
• Planning, organizing and managing day to day room and f & b linen washing, pressing and packing process for each & every hotels.
• Closely monitoring commercial laundry outlets business, engage with customers issues,
discounts & promotion for revenue generating.
• Developed more business opportunities related to garment cleaning with Gas & Oil companies,
large construction companies, aviation and cleaning companies.
• Closely engaged with sports clubs, city hotels and leisure facility providers in Abu Dhabi to gain
more business.
• Managing 40 staff including 3 supervisors, 1 coordinator, 4 drivers and 32 laundry staff.
• Managing operational hours, extra hours, multi ethnic staff behavioral issues and disciplinary
actions.
• Planning daily laundry pickup, delivery schedules and coordinate with executive housekeepers in peak time.
• Processes rewash, stain removing, discarded linen inventory and provides updates to related
housekeepers.
• Monitoring Productivity, quality and quantity in daily basis in washing, dry cleaning, flat work
pressing, finishing & packing process and guest laundry operation.
• Supervised and update daily and month end production, reports, summaries and invoices.
• Maintains stocks, materials and accessories, purchase orders and deliveries with suppliers.
• Coordinate with Maintenance Departments, purchasing, finance and HR in related issues
Achievements in IHG Dubai Festival City
• In completion of Own Time Cross Training in Finance/Receiving in IHG Dubai Festival City from 12 April to 12 July 2009.
2. 2010 January 05 to 30 September 2011
Laundry In Charge in Pre Opening Laundry Project in Supreme Technical Service, Kandahar,
Afghanistan.
Job Scope and Responsibility
• Managing and organizing day to day total laundry requirements for camp service and military personals in site.
• Organizing and managing 24 hrs laundry operation for team of 26 staff including 2
Supervisors, 2 receptionists, and 22 operators.
• Planned laundry layout for machines & equipments installing.
• Planned and processed operational flow chart.
• Recruiting, on job training and SOP planning.
• Maintaining and Specialized Washing procedure for fuel and oil based cloths.
• Monitoring the production, Cost and its control.
• Preparing daily, weekly and monthly reports, schedules and task.
• Scheduling and monitoring of machines maintenance and laundry equipments.
• Initiates purchase order requisition for the chemicals and other operational supplies as per stock basis.
• Planning and scheduling the staff vacation and training.
• Training and maintaining ISO Quality Management Procedures in Laundry.
• Provide input for probation and formal performance appraisal discussions with company guidelines.
3. 28 October 2007 to 06 November 2009
Intercontinental Hotel Group, Dubai Festival City, as a pre opening Laundry Supervisor.
(Intercontinental Hotel 498 rooms, Crown Plaza 316 rooms and Intercontinental
Resident Suits 212 apartments)
Job Scope and Responsibility
• Coordinates the daily operation against the linen requirement of the hotel outlets and guest laundry promptly.
• Inspects and maintains the standard quality of all processed article.
• Attained guest complaints, requests and inquires.
• Ensure the production is maintained and checks the logbooks are updated.
• Ensure daily uniform production is maintained.
• Ensures the availability of chemicals and other operation supplies are in stock at the all the time.
• Maintains machinery and equipment check list daily basis and initiate maintenance
orders.
• Prepare the monthly duty roster and shifting of staff as necessary.
• Assist laundry manager in planning and scheduling the training of the staff.
• Assist laundry manager in conducting cross- section training for staff in the laundry to improve their knowledge, productivity and consistency in quality.
• Assist laundry manager in the linen inventory in conjunction with the housekeeping.
• Assist laundry manager in planning staff vacation and staff performance appraisal.
• Assist laundry manager to ensure department and hotel Occupational Health and Safety
policies, procedures and training.
Achievements in Supreme Group
• Completed ISO 9001: 2008 Quality Management System for Laundry Standard
02 November 2003 to 30th January2005.
Dry cleaning Attendant
23 October 1999 to 01 November 2003.
Laundry Order Taker
Achievements in Intercontinental Al Ain
• Certificate of Achievement for Own Time Training in Finance as a Receiving Clerk. in
Intercontinental Hotel, Al Ain, UAE.
5. 25 November 1996 to 01 October 1999.
Ceylon Intercontinental Hotel, No. 48, Janadhipathi Mawatha,
Colombo 01, Sri Lanka. (210 Rooms)
Laundry Helper