AKHILA JIJO MATHEW

Client Onboarding Manager at Hsbc - United Arab Emirates

• United Arab Emirates - Dubai
• My current job since August 2019

 Coordinate the onboarding process, including the collection of client information
required to complete the Client Due Diligence (CDD) profile, to the point where the
client has an active cash account and channel access.
 Manage the onboarding for customers with diverse entity/corporate structure ranging
from moderate to very complex (Domestic & International), client expectations and
communications following the completion of the sale by the Relationship Manager.
 Deliver day-to-day operations of Opening accounts for CMB customers (in-country and
across the Group.
 Liaising with Local and Regional FCC, Compliance and Legal on case to case basis.
 Complaints recorded on Corporate Complaints Log and resolved to the satisfaction of
the customer (internal or external) within deadline.
 Ensure that supplementary products / documentation requirements are redirected to
product partners / service delivery as appropriate and track end-to-end on-boarding
progress.

Analyst at Finesse Technology Client - Mashreq Bank

• United Arab Emirates - Dubai
• May 2016 to December 2016

KYC Remediation, Due Diligence & FATCA Remediation, Retail Banking

• Ensuring KYC due diligence reviews are undertaken on a timely basis
• Handling Customer Queries on Calls and Emails
• Assisting Relationship Managers to complete and review KYC and FATCA documentation for clients
• Liaison with Customers, Operations Departments and Compliance Officers
• Investigating and setting standards of Form & Calls Quality of KYC and FATCA.
• Meet standards and processes for the completion of FATCA.
• Recording and distributing statistical information and QC Reports.

Deputy Manager - Retail Banking at Kotak Mahindra Bank

• India - Vadodara
• April 2015 to December 2015

Kotak Mahindra Bank - Vadodara, Gujarat, India
Deputy Manager - Retail Banking
Job Description: Service Manager / Branch Authorizer - Retail Branch Banking - April 2015 to Dec 2015

 Lead generation and conversion for the branch.(SB/FD/MF/Insurance/Loans/Credit Cards)
 Handling all Customer queries, complaints, requests at the Counter.
 RTGS / NEFT Authorizations, Inward & Outward Clearing, KYC and Processing of Account Opening Forms.
 Branch Transaction Authorizations
 Branch Service Quality Scores and Branch Audit.

Deputy Manager - Corporate Salary at Kotak Mahindra Bank

• India - Mumbai
• August 2010 to March 2015

Job Description: Service Manager - Corporate Salary Team - August 2010 - March 2015

 Ensuring Smooth Salary Uploads of all the Corporates - coordinating with the branch and the Salary Hub.
 Handle all Service Related Queries, Requests and Complaints. Ensure Closure of the same within TAT and Zero Escalations.
 Following up with the Corporate HR and the Finance team for Error free Salary Uploads.
 Coordinating for necessary Funding and RTGS / NEFT for Salary Uploads
 Being the one point contact for all the Service related issues of all the Corporates falling under Mumbai (West Region). A count of over 400 MNCs and Corporates.
 Coordinating with the Sales Team, Account Opening Team and the Regional and Central Processing Centre for all pre and post account opening processes.
 Weeding out all Dormant and Non Funded Accounts and clearing the Book - Obtaining Confirmation from the Corporate Level.
 Routing Corporates for Webpay Processes and setting up of CMS Payment Setup in Company Current Accounts.
 Responsible for Service Quality Audits, First Pass Checks across the Channel for Mumbai Region.
 Regular Monthly Meetings with the Head HR and Finance Team of the Corporate to keep a tab on Service Levels

Assistant Manager - Retail Banking at HDFC Bank

• India
• January 2009 to July 2010

Job Description: Personal Banker - Branch Banking - January 2009 - June 2010

 Lead generation for the branch. (SB/FD/MF/Insurance/Loans/Credit Cards)
 Handling all Customer queries, complaints, requests at the Counter. Ensuring that the correct contact details and Addresses are updated in our records.
 Custodian for deliverables viz. Welcome Kit, ATM/Debit cards, Instant Account Opening Kits.
 Ensuring that the audit norms are adhered to for individual Workstations.

Personal Banker

• January 2009 to June 2010

Lead generation for the branch. (SB/FD/MF/Insurance/Loans/Credit Cards)
Handling all Customer queries, complaints, requests at the Counter. Ensuring that the correct contact details and Addresses are updated in our records.
Custodian for deliverables viz. Welcome Kit, ATM/Debit cards, Instant Account Opening Kits.
Ensuring that the audit norms are adhered to for individual Workstations.

Deputy Manager at Kotak Mahindra Bank

• India
• August 2010 to March 2010

Service Manager

• August 2010 to March 2010

Ensuring Smooth Salary Uploads of all the Corporates - coordinating with the branch and the Salary Hub.
Handle all Service Related Queries, Requests and Complaints. Ensure Closure of the same within TAT and Zero Escalations.
Following up with the Corporate HR and the Finance team for Error free Salary Uploads.
Coordinating for necessary Funding and RTGS / NEFT for Salary Uploads
Being the one point contact for all the Service related issues of all the Corporates falling under Mumbai (West Region). A count of over 400 MNCs and Corporates.
Coordinating with the Sales Team, Account Opening Team and the Regional and Central Processing Centre for all pre and post account opening processes.
Weeding out all Dormant and Non Funded Accounts and clearing the Book - Obtaining Confirmation from the Corporate Level.
Routing Corporates for Webpay Processes and setting up of CMS Payment Setup in Company Current Accounts.
Responsible for Service Quality Audits, First Pass Checks across the Channel for Mumbai Region.
Regular Monthly Meetings with the Head HR and Finance Team of the Corporate to keep a tab on Service Levels

Deputy Manager at Kotak Mahindra Bank

• India
• to

Deputy Manager at Kotak Mahindra Bank

• India
• to

Assistant Manager at HDFC Bank

• India
• to