Global Care Business Partner
Maersk
Total years of experience :15 years, 11 Months
• Managing a PRODUCT portfolio comprising of Ocean Freight, Airfreight and Landside Services for three Countries (Saudi Arabia, Bahrain & Yemen).
• Designed, developed, and implemented Reefer Management for Saudi Arabia partnering with various internal and external stakeholders.
• Accountable for Reefer Demurrage, Detention & PNL (Saudi Arabia, Bahrain & Yemen)
• Business generalist with record of achievement in applying marketing, administrative and human resource skills to effectively manage projects and ongoing operations.
• Created one of the best on-time performance records & experience in Whole Saudi Cluster/Area.
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drives and desires.
• Identify clients’ business strategies and objectives, logistics needs and buying criteria to develop and articulate value-based solutions to address their needs and wants.
• Leading & providing direction to the Reefer Execution teams across the area (Saudi Arabia, Bahrain & Yemen) responsible for End-to-End operations along with Iraq. Building the extended wing of company on top of the ‘Ocean core’ under the ambition of becoming the ‘global integrator of containerized logistics’.
• Earned a reputation as valuable and cooperative senior coworker by being fair, Honest, and willing to help other when needed
• Contributing to development of global best practices, policies, guidelines, standards, and procedures relevant for Maersk Operations and customer services, ensuring effective implementation
• Remain current on changes in local & foreign rules, internal & external procedures, and product developments, build and maintain an understanding of the cargo you are shipping and requirements that come with it and understanding of cross-functional processes and how they link it to your role
Key achievement:
Introduction & implementation of BR6 Salesforce in Saudi Area.
Introduction & implementation of Remote Container Monitoring (RCM) in Saudi Area.
Case Management Core Expert(salesforce) for Saudi Area.
Introduction & implementation of Palantir in Saudi Area/Cluster Export and import.
Area SME for Reefer Container equipment management.
Logistics & inventory Controller
Monitor finished good inventory level and schedule to outside warehouse, Enter new item identifican number and product structure into As 400. Create weekly production schedules of ‘make to stock’ Items and amend production schedules to accommodate ‘make to order’ request.
Maintains a safe and efficient working environment
Prepared and shipped merchandise for customer shipments.
Utilized inventory management systems.
Analyzed data to monitor performance and planned improvements.
Reviewed logistical problems and recommended solutions.
Reviews returned product for proper credit disposition and credit code reporting.
Reviews 45 and 1 day short shelf life reports and obsolete inventory report and notifies purchasing and sales of items that need immediate attention. Also report on slow on non-moving items.
Conducts and Leads Year End Inventory Process.
Prepares for and conducts a weekly inventory control meeting with Sales, Purchasing, and Operations.
Delivered Results
Subject matter Expect & consultan for Implementation & process mapping of ERP (Infor M3)
Selected to be member of As400 Implementation team: trained team on Shipping & inventory Module Utilization.
Authored the physical inventory procedural instruction manual
- Manage and prepare all export documentation and logistic shipments by air, road or sea.
- Prepared and shipped merchandise for customer shipments.
- Ensure all necessary documentation is in order and maintained in relation to the delivery of
various products worldwide.
- Develop and maintain key working relationships with client base to ensure paramount
business reputation and repeat business.
- Establish goo rapports with Freight forwarders and shipping lines to ensure a smooth
process.
- Analyzed data to monitor performance and planned improvements.
- Delivering seamless Account Management to core clients.
- Undertake any other export related task assigned by management.
- Prepares for and conducts a weekly inventory control meeting with Sales, Purchasing, and
Operations.
Key Achievements:
- Successfully implemented AS400 system for export operations which reduced costs and
time frame.
- Prepare SOP’s (Standard operating procedures) for Logistics Operations.
- Subject Matter expert of ERP (Infor M3 Warehouse & logistics stream)
Project & Operations Coordinator.
Coordinate between Sites & Service department for (Parts requirement/ RR WO / PMS)
Issue Contracts, Letters of Intent, Purchase Orders, etc
Track & manage contemplated change notices and change orders in the database
Assist the PM in the review of Contractor quotations to ensure that only fair and reasonable pricing is
recommended for approval
Monthly Parts consumption Report for all sites (PMS, Repair, SMR and other required reports)
Provide information for all jobs done on site to Service department with checklists and reports.
Identifying areas for cost cutting and improvement.
Update of Casual Operators list kingdom wide.
Sites Inventory update to Service for Year End audit and system accuracy.
Arrangements with Warehouse and Transporter for dispatching parts or other requirements of the sites.
Inventory of Parts returned from sites and hand over to store coordinator.
Secretarial jobs for Operations Managers.
- Assist the new hires in getting acquainted to the work environment.
- Manage calls and emails queue and make sure that they are picked up and worked on in a timely manner with respect to the SLA’s
- Conduct post and pre shifts to discuss the updates with the team.
- Handle Supervisor calls
- Work on various projects assigned by the Management.
- Analyze Di-sat if at all any received and make sure that the shortcomings are fixed.
- Monitor the Aux closely on Resource Manager.
- Communicate the challenges faced by the Level I techs to the management so that they can be addressed to ensure smoother functionality of the process.
- Responsible for overall logistical operations and coordination
- Prepare inventory files and submit regular reports
- Maintain daily in/out report
- Responsible for complete day to day administration
- Coordination with clients
- Coordinate with shipper
- Coordinate with 3rd parties involved in operation
Osmania University 2007 – 2010 Accounting, Auditing and Finance (B.Com) Royal College 2006 – 2007 A levels: Civics (A) Economic (C) Commerce (B) Accounting (D)
