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Mohammad Akrabawi, Senior Service Engineer

Mohammad Akrabawi

Senior Service Engineer

Metra

Location
Jordan - Zarqa
Education
Bachelor's degree, Computer engineering
Experience
25 years, 11 Months

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Work Experience

Total years of experience :25 years, 11 Months

Senior Service Engineer at Metra
  • Jordan - Amman
  • My current job since May 2012

Metra Computer Service Center (DELL distributor-Jordan)
Responsibilities: reporting to Service Center Manager and to perform other such duties and responsibilities as may be assigned to me from time to time by the President or the Board of Directors of the Company.

• Computers maintenance (software & hardware): test end user machines and reporting to DELL escalation team to order defect parts To be installed later when arrive.

• Warehouse official (SAP "business management system"): Include the logical sequence of the replacement parts began of the supplier request process of parts, received, stored and the return the damaged to the supplier (DELL) using an integrated system for the procedure to the fullest, called (SAP)

Comuter Software & Hardware Engineer at SmartBuy
  • Jordan - Amman
  • December 2010 to May 2012

Handled troubleshooting and repair of computer to component level and Network Management in time-efficient manner

• Computer maintenance, Installation, Troubleshooting, Network and computer
• LAN & WAN & IP Addressing Subnetting, Switch.
• Install and Settings Wireless Access Point secure and encryption.
• Performing windows updates, application updates and antivirus updates .
• Assembling and Card level trouble shooting of PC’s and Configuration of different NIC, Display and Sound...etc. installation on different OS .

IT Administration at Al- akrabawi center for computer
  • Jordan - Zarqa
  • May 2003 to June 2010

• Computer maintenance, maintain and creation of the internal network and follow-up periodic maintenance of the schools laboratory and small Companies
• Electronics maintenance like monitors, laptops, Fix Electrical Boards, TV, radio, video CD
• Installing and maintaining servers (Domain and Active Directory Networks, Backup Data)
• Administering and configuration DNS & DHCP & Active Directory( Users Computers, Groups, OU, GPO)

electronic technician & Computer maintenance at Al-Marsa beach for computer
  • Jordan - Zarqa
  • March 2001 to April 2003

Main

electronic technician at Al-akrabawi workshop for TV & video repair
  • Jordan - Zarqa
  • January 1998 to February 2001

Elec

Education

Bachelor's degree, Computer engineering
  • at albalqa applied university
  • June 2010

Graduation Project: Automated Electricity meter using GSM and microcontroller technology. Automated of Electricity meter Using GSM in addition to micro technology, a full system that communicates between electricity meters in customer side with electricity provider remotely using SMS, also enables the electricity company provider to connect/disconnect the electricity service.

Diploma, Diploma of computer technology
  • at Balqa' Applied University
  • July 2007

Graduation Project: Speech recognition aided smart home. Smart Home security system with Speech Recognition technology runs by human voice.

Specialties & Skills

PC
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Active Directory
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Administration
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Installation
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GSM
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PCB "Drawing, printing and deploying circuits boards"
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Digital System Design
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Languages

Arabic
Expert
English
Intermediate

Training and Certifications

DCSE 13th Generation Servers - Wave 2_ (Certificate)
Date Attended:
January 2015
DELL 2000 Networking Foundations Cert ID 3171 (Certificate)
Date Attended:
December 2014
DCSE Microsoft Windows 8 Cert ID 3086 (Certificate)
Date Attended:
January 2013
DELL Foundation 2013 Portables Cert ID 3116 (Certificate)
Date Attended:
March 2013
DCSE 13th Generation (13G) e-Learning Certification for Dell Service Providers (Certificate)
Date Attended:
January 2015
DELL Service Call Essentials – EMEA Client & Enterprise (Certificate)
Date Attended:
January 2014
PowerVault MD OEM Platforms (Certificate)
Date Attended:
November 2014
DCSE Dell Tech Tool Dispatch (Certificate)
Date Attended:
January 2015
DCSE Global Service Call Essentials ­ Deployment Partners (Certificate)
Date Attended:
January 2015
DELL Emerging Markets EMEA Manual of Procedures - MOP (Certificate)
Date Attended:
January 2014
DELL Foundation 2013 Server (Certificate)
Date Attended:
December 2014
DCSE ESD Field Service Kit (Certificate)
Date Attended:
January 2015
DCSE 13th Generation Servers - Wave 2 (Certificate)
Date Attended:
January 2015
Electrical Boards,monitors, TV, Radio (Training)
Training Institute:
Electrical machines maintenance
Date Attended:
July 1997
CCNA (Training)
Training Institute:
Cisco Certified Network Associate
Date Attended:
October 2011
Duration:
72 hours
MCITP (Training)
Training Institute:
Microsoft Certified IT Professional
Date Attended:
January 2011
Duration:
120 hours