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akram alsaadi, customer care rep

akram alsaadi

customer care rep·Alghanim Automotive

Kuwait

High school or equivalent, science

Work experience

Total years of experience: 10 years, 11 months

customer care rep

December 2021 - Present

Alghanim Automotive

Al Asimah, Kuwait

December 2021 - Present

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Telemarketing

July 2020 - Present

Ooredoo - Kuwait

Al Kuwait, Kuwait

July 2020 - Present

( save desk ) by saving customers who want to disconnect their agreements with ooredoo and solving their problems and renew their agreements.

( marking ) by calling customers who their agreements will be expired and give them offers to renew their agreements and convince their of that .

Company industry:
Telecommunications
Job role:
Marketing and PR

Telemarketing agent

January 2020 - October 2025

Ooredoo - Kuwait

Al Asimah, Kuwait

January 2020 - October 2025

Contacting clients whose contracts are nearing expiry and convincing them to renew their contracts .
Contacting clients who have submitted to renew their contracts, want to add devices to their contracts, or
want to update their packages .
Contacting clients who complain about their packages or have any complains, solve their problems and
try to satisfy them .

Company industry:
Telecommunications
Job role:
Marketing and PR

call center agent & leads

June 2020 - December 2021

Ali Alghanim & Sons Automotive AAS

Al Asimah, Kuwait

June 2020 - December 2021

1. Responding to customer inquiries about the problems of their vehicles and their condition.
2. Responding to customer inquiries about the specifications and features of our new cars.
3. Receiving customers complaint and solve it .
4. Helping customers whose cars broke down on the road .
5. Handling our winchs drivers ( their duty, missions and breaks ) .
6. Call customers to remind them about their service due and their warranty contract and convince them to
renew it .
Saving customers who was upset from Ooredoo and they want to cancel their agreements with Ooredoo,
by solving their problems and switch their minds to keep them contracted with Ooredoo .

Company industry:
Automotive Dealership & Distributor

Social Media Specialist

November 2019 - June 2021

careandmore

Al Farawaniyah, Kuwait

November 2019 - June 2021

Responsible for Instagram, Snapchat and Email by responding to clients through them and answering their questions about our products, preparing their requests, following up the status and posts of company accounts and listening to customer problems and solving them

Company industry:
Medical & Healthcare Equipment
Job role:
Sales

call center agent and social media specialist.

January 2019 - June 2020

Care and More for Medical Supplies and Health Care.(OCT

Al Asimah, Kuwait

January 2019 - June 2020

1. Customer service by answering their calls, registering their requests and complaints and explaining to them about
our medical products and giving them advice sometimes.
2. Preparing customer orders from the store and communicating with Delivery representative to deliver orders to the
customers homes and assuring customers that their orders arrived on time.
3. Responsible for the companys social media, such as WhatsApp, Instagram, etc. .. By downloading posts and stories
on a daily basis and responding to messages and comments periodically throughout the day.

Company industry:
Medical & Healthcare Equipment

Sales man

June 2018 - January 2019

Al-Babtain company – SAMSUNG branch in Avenues

Al Asimah, Kuwait

June 2018 - January 2019

1. Monitors the items inventory and anticipates items needs in light of future promotions, new model years, trends,
and suggested stock orders.
2. Responsible for the security of inventory and for analyzing the quality of items .
3. Responsible for training and leading the new sales men and for reviewing team performance on a regular basis,
according to dealership policy.
4.Work closely with other leaders in the dealership, planning for the appropriate availability of items and supplies, and
participating in forecasting and revising plans.
1. Work with retail wholesale customers in considering credit applications, handling complaints, and negotiating
prices to ensure customer enthusiasm.
2. Recruit, train, an motivate a sales team toward hiting specified sales goals.
3. Continually analyze the sales process in an effort to refine and improve its success, and work with upper
management to establish sales reporting framework.

Company industry:
Retail & Wholesale
Job role:
Sales

Sales Manager

March 2017 - January 2019

Al Babtain (( Samsung branch in Avenues))

Al Asimah, Kuwait

March 2017 - January 2019

Company industry:
Sales Outsourcing
Job role:
Sales

Sales

June 2015 - January 2017

king parts

Al Asimah, Kuwait

June 2015 - January 2017

sale a parts of car

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Sales

Education

High school

June 2015

June 2015

High school or equivalent, science

Kuwait

Skills

problem solving,, speak English fluently,, can wor
Expert
problem solving,, speak English fluently,, can wor
Expert
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OUTLOOK
Intermediate
MICROSOFT OUTLOOK
Intermediate
MICROSOFT POWERPOINT
Intermediate
MICROSOFT POWERPOINT
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
PUBLIC SPEAKING
Intermediate
PUBLIC SPEAKING
Intermediate
QUICK LEARNING
Intermediate
QUICK LEARNING
Intermediate
STRESS MANAGEMENT
Intermediate
STRESS MANAGEMENT
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate
AUTOMOTIVE INDUSTRY
Intermediate
AUTOMOTIVE INDUSTRY
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
GREETING CUSTOMERS
Intermediate
GREETING CUSTOMERS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
SALES
Intermediate
SALES
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
TELEMARKETING
Intermediate
TELEMARKETING
Intermediate

Languages

English
Expert
Arabic
Native Speaker