SENIOR TOURS CONSULTANT
ARABIAN ADVENTURES
Total years of experience :22 years, 0 Months
AUGUST 2011 TILL NOW
ARABIAN ADVENTURES - DESTINATION AND LEISURE MANAGEMENT, EMIRATES GROUP, DUBAI, UAE
POSITION: SENIOR TOURS CONSULTANT
MAIN JOB RESPONSIBILITIES: - Handling CIS market involving -Handling CIS market which involves promoting and selling Arabian Adventures, hotels' product. Promoting UAE as a destination.
-dealing with all CIS partners via email and telephone, providing them with detailed and correct information on Destination- UAE, arranging hotels, transfers, visas and other ground services for their clients, giving recommendations on hotels and services.
-Handling VIP tailor-made requests and quotations.
-Constant update of CIS partners on current promotions, trends and current prices for hotels, ground services, entertainments and attractions in UAE.
-Handling Tour Operators and clients' complains and taking necessary actions to resolve the problems.
-Close co-operation with Business development and Product team in regards to CIS market trends, challenges faced by the partners, suggestions on their demands.
-Assisting Business Development department in maintaining new accounts by supporting them with all necessary information and procedures of the company.
APRIL 2011 - AUGUST 2011
FOREIGN ENTERPRISE "VELCOM" PART OF AUSTRIA TELECOM HOLDING
POSITION: CUSTOMER CARE EXPERT OF CALL CENTER 411.
MAIN JOB RESPONSIBILITY:
-Handling all inquiries and incoming calls
-Selling and promoting the services to different range of customers.
-Providing clients with correct, detailed information on company services, providing assistance in resolving any issues related to payments/charges, network, equipment, services.
-Complain handling
-Handling CIS market which involves promoting and selling Arabian Adventures, hotels' product. Promoting UAE as a destination.
-dealing with all CIS partners via email and telephone, providing them with detailed and correct information on Destination- UAE, arranging hotels, transfers, visas and other ground services for their clients, giving recommendations on hotels and services.
-Handling VIP tailor-made requests and quotations.
-Constant update of CIS partners on current promotions, trends and current prices for hotels, ground services, entertainments and attractions in UAE.
-Handling Tour Operators and clients' complains and taking necessary actions to resolve the problems.
-Close co-operation with Business development and Product team in regards to CIS market trends, challenges faced by the partners, suggestions on their demands.
-Assisting Business Development department in maintaining new accounts by supporting them with all necessary information and procedures of the company.
-Ensuring healthy working relationship and proper communication within the department and with other departments; assistance in the implementation of company programs and policies and ensure that Standard Operation Procedures are being adhered to.
-Selling and promoting hotel services: restaurant, spa, fitness club
-Daily coordination and coaching of the Front Office staff ensuring they follow and apply the standards of excellence, hotel policies and procedures.
-Ensure maximum level of guest service in accordance with hotel standards. Supervise the reception area, including check-in, check-out, and greeting all VIP's; responding to guests’ special requests, needs, problems, issues and concerns.
-Handling complains, ensuring that any problem or complaints are handled quickly, efficiently and courteously.
-Performing guest room inspections and all VIP rooms; inspection of lobby area, general hotel areas and surrounding hotel areas for cleanliness.
-Rosters, attendance, overtime and under time hours, vacation schedules; creating forms, information and training leaflets
-Perform other tasks as assigned by the Front Office Manager and Director of Operations.
-Following up on guest' open balance, hotel occupancy, rooms’ allocation, handling log books, ensuring all cash and credit policies are followed.
-Controlling the Transportation Office to make sure the airport pick ups and drop offs and any other transportation requests are ordered and provided as per the requests
LAST POSITION: REVENUE SALES AGENT (ROOMS RESERVATION) FROM OCTOBER 2007
MAIN JOB RESPONSIBILITIES: - Responsible for handling all Individual, Tour Operator, Corporate reservations as well as SPA & Golf reservations
- Prepare morning reports and distribute to the relevant departments
- Maximizing hotel's revenue by the up selling.
- Ensure that the hotel has all the relevant information for the guest i.e. visa, arrival time, guarantee etc and that information has been entered correctly into the system
- Update operational departments on VIP arrivals
- Ensure that filing of bookings / guest correspondence is carried out in an orderly and efficient manner
- Ensure that sufficient stationary stocks are ordered on a weekly basis
Feb 2005 - October 2007
Jebel Ali Golf Resort and Palm Tree Court & Spa
Position: Resort (Guest) Relations Hostess
Main Job Responsibilities: - Taking care of all guests' requests
- Handling complains and ensuring that any complains from guests are registered and referred to the related department for immediate corrective actions to be taken.
- To take special care of VIP guests ensuring that all their needs and requirements are met.
- Escorting VIP guests to the rooms after check-in.
- To conduct Sales and Marketing show rounds for present and potential partners.
- Responsible for the weekly SOP trainings.
- Acting secretary for the Resort Relations Department on a weekly basis.
- Assisting Reception with check-ins and check-outs during high occupancy.
- To prepare VIP report for Morning Management briefing.
- Assisting Duty Manager in handling complains.
-Arranging and maintaining day - to - day meetings, appointments and schedule of General Manager
-Interviewing new employees, preparing and maintaining all necessary documents for hiring, leaves, overtimes and resignations.
-Preparation and collecting all necessary data for tenders and new project.
-Report generating and other administrative responsibilities assigned by General Manager.
• 1993-1998 Minsk State Linguistic University (Minsk, Belarus) • Qualification: English and French Languages. • Profession: Teacher of foreign languages
• Degrees: Bachelor Degree in Pedagogical Science