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Akshay Raj, F&B Operations Manager

Akshay Raj

F&B Operations Manager·Exclusive Foods Gmbh,

India

Master's degree, Marketing

Work experience

Total years of experience: 4 years, 5 months

F&B Operations Manager

January 2024 - December 2025

Exclusive Foods Gmbh,

Aarau, Switzerland

January 2024 - December 2025

• Implemented staff training programs to
enhance service quality and operational
efficiency.
• Developed and maintained standard operating
procedures for food safety and hygiene
compliance.
• Coordinated daily operations, optimizing
workflow across kitchen and front-of-house
teams.
Company industry:
Hospitality & Accomodation
Job role:
Management

F&B Operations Manager

January 2023 - December 2023

Swaad Gastro Gmbh,

Zurich, Switzerland

January 2023 - December 2023

• Implemented cost control measures, reducing
waste by 25% and maximizing profitability.
• Enhanced dining experience through
meticulous attention to detail, setting a
benchmark for service excellence.
Company industry:
Hospitality & Accomodation
Job role:
Management

kitchen staff

July 2022 - December 2022

Delhi House

Zurich, Switzerland

July 2022 - December 2022

Helping buffet oreparations, and daily kitchen operations,
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Customer Service Executive

January 2022 - April 2022

Amazon,

Kolkata, India

January 2022 - April 2022

Handling customer complaints and resolvance,
Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Guest Relations Agent

November 2019 - May 2020

Preskil Island Resort

Mahebourg, Mauritius

November 2019 - May 2020

• Contributed to team meetings focused on
enhancing guest relations procedures, and
fostering a collaborative environment.
• Ensured a tidy and welcoming reception area,
reflecting the hotels dedication to exceptional
guest experiences.
• Monitored guest feedback, utilizing insights to
improve service quality and guest experiences.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Swiss Educational College

January 2024

January 2024

Master's degree, Marketing

Switzerland

International Institute of Hotel Mangement

January 2021

January 2021

Bachelor's degree, Hospitality

India

Nirmal Ashram Public School

January 2018

January 2018

High school or equivalent, Commerce

India

Skills

CUSTOMER SERVICE

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE

Intermediate

GUEST RELATIONS

Intermediate

HYGIENE

Intermediate

IT SERVICE MANAGEMENT

Intermediate

LEADERSHIP

Intermediate

MANAGEMENT

Intermediate

MARKETING MANAGEMENT

Intermediate

OPERATIONS

Intermediate

TEAMWORK

Intermediate

Languages

Hindi

Beginner

German

Beginner

English

Beginner

French

Beginner

Bengali

Beginner

Punjabi

Beginner