Head of HR Operation and HR Service Improvement
Tasnee
Total years of experience :22 years, 2 Months
Head of two departments (HR Operation and Service improvement & Governance)
Appointed to improve performance, reduce liabilities, and take drastic measures to elevate the services and structure.
Projects: (6 Months period)
Reduced financial Liabilities of over 50% (leaves and end of service)
Led, addressed and closed internal audit findings in HR.
Enhanced HR Data quality project across all Tasnee from data birth to existing data.
Initiated complete system review to pinpoint weakness
Reviewed all HR roles and responsibilities
Reviewed All HR Processes
Enhanced system utilization
Transformation projects Lead
Led cost optimization initiatives in HR
Reviewed the efficient of Payroll and HR operation
Initiated a project to review efficiency of system processes and workflows.
Led HR operation and GS change management
Led automated of services in HR operation and GS.
Led a cost reduction and resources utilization initiatives.
Led the initiatives to re-establish HR shared services and centralized some the services and departments.
Enhance customer satisfaction and direct customer services.
Worked with top management to enhance recruitment and some of HR areas.
Resolved pending EOS.
Enhanced Recruitment interviewing and evaluation process, recruitment cycle
Reduced hiring cycle with business agreed KPI.
establish HR KPIs
Establish multplie guidelines, policies and procedures.
Responsibilities:
Manage HR Operations Strategy Plan in order to reach to optimal level
Develop and implement a customer-focused employee relation and employee experience strategy.
Manage and maintain the relationships with external entities
Review & Automate all HR Processes and Procedures in order to make ensure that all procedures are up to date in the system.
Lead cross-function and departmental transformation initiatives
Maintains and enhances HR operation by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.
Support in developing overall stagey
Support HR VP in enhancing overall HR services and processes.
Support HR VP in enhancing overall HR system,
Support HR VP in overall HR and GS manpower utilization
Support HR to lead transformation and
Support HR cost reduction and optimization
Support HR growth and strategy implementation
Monitor Tawteen and increase Saudization - Meet all GR requirements. All Company are green or higher.
Lead Tasnee manpower activities - Assigned as the key point as to calculated and approved Manpower and HR budgeting manager for manpower and overhead cost forecasting, and manpower analysis.
Lead Audit and compliance activities
Lead risk and compliance activities.
Support HR team in digitization
Lead of HR RPA and automation initiative
HR Lead for Strategy and Growth
Acting Since Nov 2018, appointed Apr 2020
Assigned to build Tansee Learning Culture and start L&D structure as a member of the HR leadership team and center of excellence.
Developed and initiated the Company Technical and Career Ladder successfully.
Initiated the Leadership and Executives Development and training Program
Work to address departmental learning gaps and achieve business goals, whilst ensuring that training is meeting business needs and improving employee performance.
Developed and Launched the internal trainer program (Internal Trainer program guidelines and award (and Appendices), Internal Trainer interview evaluation Form, Internal Trainer Presentation Evaluation Form, Internal Trainer SLA, Internal Trainer Acceptance/ Rejection Form)
Lead effective TNA (training need analysis) in coordination with the line managers and managed validation process to ensure that proposals for optimal cost-effective programs are in place.
Launched Tasnee Job profile and competencies.
Built a L&D reporting Dashboard.
Executive LMS SuccessFactors Enhancement Project to configure and enable features.
Launch the Leadership and core competency with leadership and management training sessions.
Executive a project to Launched a new eLearning Platform (Percipio SkillSoft)
Increased the eLearning utilization and enhanced the eLearning Culture by over 200%
Enhanced the learning culture by introducing learning and marketing initiatives.
Developed and initiated Monthly/Yearly Top Learners awards.
Developed and initiated an Individual development plan and process for all of the company.
Designed a new learning program (5 modules-3 months) for young generation.
Established around 10 the cooperate new Policies, procedures, and guidelines (youth and coop guidelines, external TLP Guidelines and Appendices, IDP Procedures, LMS Content Guidelines, DNA and annual training calendar procedure, Training Attendance guidelines, External training guidelines
Direct the activities of the Learning and Development
Develop strategies to ensure that the leaders have the right skill set to lead the business.
Develop effective training programs by sharing best practices policies and practices in order to meet the current and future workforce requirements of the company.
Launch Tansee Ethics and code of conduct eLearning
Ensured that training and development plan for all subordinates are in place and within the defined timescales.
Consistently reviewed and evaluated the effectiveness of training programs and modules and provided suggestions and recommendations for improvement to ensure that the programs meet the evolving training needs of employees.
As a senior member of the HR Shared Services team, leads to the formulation and implementation of the HR function strategy and plans as appropriate in order to achieve the function/business line needs and objectives, and continuously improving employee service reliability, cost, quality and customer satisfaction in line with human resource department objectives and company strategy.
Drives process optimization to create operational excellence and enhance value created for customers and stakeholders.
Leads HRS projects from initiation until implementation with the consideration of realizing Shared Services strategy. And creates as an expert tools and techniques for program management and define organizational priorities.
Develops control and automation philosophy for complex systems
Drives refinement of HR systems, reporting and processes to increase benefit realization, value creation and ROI.
Coaches team leaders on issues, problems, and solution methods while fostering a collaborative work spirit across the organization where cross-functional teams flourish.
Highlight policy updates aligned with regulations and improve the process modifications to implement the changes in service delivery.
Leads HRS change management plan and communicates status with all stakeholders.
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In addition, i was assigned as a co project managers during the company carve-out phase to sell the biggest global business. i was also the the HR lead in the project.
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Part of the role is heading the HR Information System Department (HRIS), where the company uses both SuccessFactors and SAP solutions. The team run and maintains the system to ensure smooth operation in the company.
Projects: Phase II Success factor Implementation we made the team a reference in SAP where companies visit us to learn from our experiences. where we implemented full suite except payroll.
Conducted Wide System campaigns both managers and staff.
Vocal point of HR with other departments such as internal Audit, Budgeting, and planning and control.
Develop process improvement strategies based on client business requirements and operational best practices to design business improvement strategies in field of health information management, patient affairs, personnel development and growth, as well as areas of administration and IT.
♦ Utilize strategic expertise to support organization in maximizing growth and improving business performance. Create unique platforms for the organization to achieve goals.
♦ Render consultancy services in identifying and resolving issues, meeting the accreditation standards, and suggesting valuable solutions to ensure that client receives necessary assistance.
Serves as the Assistant Director for Olaya Branch on behalf the Director of Patient Affairs of the company to oversee the department’s function and operations and related administrative services. And to formulate the strategic plan of the department and conduct a transformational operation mission. Also to oversee the whole operation of the hospital in general and participate in the corporate strategic plan as the Patient Affairs Director’s office serve as the Hospital Admin in charge for the branches. In Addition to being a team leader for chapters related to Patient Affairs in the accreditation bodies. The position requires to be an effective member of the Hospital Management board to ensure implantation of the mission, vision and strategic plan, and lead related charters for different accreditation bodies.
Also Project Manager for several Performance Improvement Initiatives.
Member of the leadership team and responsible to Develop and implement administrative policies.
Part time job as Executive Director and CEO of Global Akfa which has the core competencies entails, strategic planning, key account management, cost savings, revenue enhancement, liaison & coordination. It’s a company, managing a multi Healthcares Facilities in Saudi Arabia.
Basically Global Akfa is an investor in the financial markets which has a conviction that the technical analysis is the right tool to enhance the overall wealth and considered as An opportunity oriented company by investing in a short term trading investments Following a restricted conservative diversified strategy .
Part of the responsibilities:
Directed all aspects of operations, including human resources, marketing, budgeting, cost control, continuous quality improvement, and risk management.
Provided consultation to clients regarding strategy development, operations management, revenue growth, and expense reduction.
Identified and executed the standardization of countless processes from procurement to technology, fulfillment, marketing, and analytic across all departments within the company.
To direct and control the organization and to give strategic guidance and direction to the management and staff to ensure that the organization
achieves its mission and objectives.
Main responsibilities
ensure that the appropriate policies are developed to meet the organization’s mission and objectives and to comply with all relevant regulations.
Establish and maintain effective formal and informal links with major customers, relevant government departments and agencies, local authorities, key decision-makers and other stakeholders
generally, to exchange information and views and to ensure that the organization is providing the appropriate range and quality of services.
Applies the most cost-effective methods and approaches, and provides the required range and quality of services.
Develop and maintain an effective marketing and public relations strategy to promote the products, services and image of the organization in the wider community.
Develop and maintain total quality management systems throughout the organization.
Assigned as a Performance Improvement Coordinator for Patient Affairs Dept. to: - Help in coordinating, development, implementation, and evaluation of the operation of Patient Affairs Sections - Collects and analyzes data related to Patient Affairs Sections. - Utilizes results from performance improvement activities to identify and prioritize areas of focus for improvement.
- Plan and Develop quality monitors indicators for Patient Affairs Sections
- Coordinate and implement requirements by Quality Dept.
- Review and monitor the Policies and procedures compliance.
- Help preparing the dept to be in accordance with Accreditation bodies.
Lead, guide, provide, and support HIM and Translation staff. which include the following: (Medical Records, Translation Section, Transcription, Assembly, Analysis and Chart Review, Medical Reports, Filling and Retrieving) Design, plan and manage the daily operation of Health Information Management including Medical Records and HIS. Developing, implementing, and maintaining a standardized, organization-wide, quality data management (compliance) plan and program to ensure compliance with external regulatory and accreditation requirements, Developing, implementing, and maintaining standardized, organization-wide policies and procedures to monitor the success of the quality data management plan, review areas of risk, investigate identified issues, report data analysis, and take appropriate steps to correct violations Responsible for planning, implementing, directing and controlling activities and operations relating to quality reviews, provides timely and accurate statistical reports in the Health Information Management Department . Developing, planning new projects and adopting new HIM technology Develops and maintains good interpersonal relationships with executives, physicians, and staff throughout the organization. Ensure accurate and timely documentation to satisfy patient safety goals thru monitoring of compliance and documentation completion. ICD-10-AM Project Manager
Job Responsibilities as Medical Referral Supervisor (Section Head): (Nov 2006-March 2011)
• Monitoring day-to-day activities of (3) sub-sections Call center/ Coordinators/ Nurse Liaisons as Chairman of Pre-Admission Committee and Section Head.
• Preparing new work flow, establishing policies/procedures, annual strategic plan, drafting new job descriptions and submitting the same to higher management for further decision making.
• Modifying structure of Pre-Admission Committee to enhance profitability with minimal cost and optimal utilization of resources.
• Coordinating with external sources to establish long term professional relationship and enhance existing communication channels.
• Serve as named link channel and communication officer between the city and referral sources.
• Evaluating sources/contracts on annual basis and striking best deal in favor of the organization.
• Conducting training sessions for staff subsequent to changes in medical areas including company policy, state and federal regulations.
• made continuous improvement project to enhance patient experiences and acceptance.
(Cont.) Administrative and Public Relation Responsibilities:
• Notified financial issues/ account problems to Patient Accounts Manager/Finance Director.
• Managed all PR issues and reported the same to Public Relations Director through Director of Patient Services.
• Arranged regular/ patients visits of Princes/ VIP's visitors/ other large groups such as Al-Habeeb and Derma Clinics to city after business hours.
• Translated medical reports for several patients in situations where reports are addressed to Police or any other agencies.
Oct 2004-Jun 2005: General Presidency for Girls Education. Manager of the Dean's Office of High Studies and Scientific Researches. Held the aforementioned position, concurrently serving as a Patient Services Liaison/Interpreter.
Highlights & Responsibilities executed:
• Superintended the full spectrum of activities for over 103 departments of the high studies and scientific researches around the Kingdom of Saudi Arabia.
• Appointed as a member of the committee of internal/ external scholarship for Master/ Doctrine.
• Scheduled Dean's meetings within Presidency/ other agencies, educational trips, visitors reception, assisted with administrative administrative duties and activities.
• Resolved complaints, recommended suggestion on queries asked during phone calls/ faxes and emails.
• Reallocated paperwork to professors according to field of expertise. Kept abreast of policy/ system of High Education and Universities Council.
Job Responsibilities as Patient Services Liaison/Interpreter: (Mar 2002-Nov2006)
Team Leader Responsibilities:
• Supervised regular activities of Patient Service liaisons, prepared monthly schedules/monthly census for office and reported the same to Director of Patient Services to track current progress status and report issues/concerns of employees to concerned department for resolving the problems.
• Participated in Patient Services Department Meetings and meetings with other departments on a regular basis.
• Conducted orientation program for new employees, acquainted colleagues with new policies/ procedures/ duties/ programs and assigned duties to assure employees quality and time bound performance.
Registration/ Admission Responsibilities:
• Reported admission/ registration issues including ER to concerned supervisors, administered collection of hospital charges and other outstandings in line with organization procedures.
• Tactfully applied HIS in admission/ registration program, performed duties on behalf of Appointment/ Registration Supervisor in his absence.
Patient Relation Responsibilities:
• Performed entire gamut of duties concerning Patient Relations after business hours/ during holidays right from receiving/ solving complains to being notified of late visitors to decide upon granting entry permission, etc.
• Designed/ modified patient relations forms for Companionship Notification and Consent of Absence, prepared death policy and patient confidentiality policy.
