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Ala Albattikhi, Specialist – Reporting Officer

Ala Albattikhi

Specialist – Reporting Officer·Extensya

Jordan

Bachelor's degree, Civil Engineering

Work experience

Total years of experience: 10 years, 9 months

Specialist – Reporting Officer

March 2026 - Present

Extensya

Amman, Jordan

March 2026 - Present

• Migrated 15+ Power BI reports to SharePoint, eliminating Personal Gateway dependency and
increasing reliability.
• Independently restored a critical SharePoint reporting site after system failure, ensuring
immediate business continuity.
• Trained and mentored a team of 5 reporting officers on Power BI from the ground up to full
independence.
Company industry:
Call Centers & Customer Care Outsourcing

Senior Data Analyst

December 2024 - March 2026

Extensya

Amman, Jordan •Hybrid

December 2024 - March 2026

• Led cross-functional reporting initiatives and built interactive Power BI reports to support
executive decisions.
• Developed advanced DAX measures, optimized semantic data models, and mentored junior team
members.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

Reporting Officer

April 2021 - December 2024

Extensya

Amman, Jordan

April 2021 - December 2024

• Automated daily, weekly, and monthly operational reports using Advanced Excel.
• Streamlined reporting workflows, improved data accuracy, and prepared technical reporting
documentation.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Accounting and Auditing

Customer Service Super Representative

May 2018 - March 2021

Extensya

Amman, Jordan

May 2018 - March 2021

Managed high-volume
accounts and analyzed trends. Performed calculations
and managed project data.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Structural Design Engineer

October 2014 - April 2017

ESC & D&S Architects

Amman, Jordan

October 2014 - April 2017

Company industry:
Civil Engineering
Job role:
Engineering

Education

The Hashemite University

July 2014

July 2014

Bachelor's degree, Civil Engineering

Jordan

The Hashemite University

July 2014

July 2014

Bachelor's degree, Civil Engineering

Jordan

Skills

BUSINESS CONTINUITY

Intermediate

BUSINESS INTELLIGENCE

Intermediate

BUSINESS REQUIREMENTS

Intermediate

COMPUTER SYSTEMS

Intermediate

DATA ANALYSIS

Intermediate

DATA ANALYSIS EXPRESSIONS DAX

Intermediate

DATA MODELING

Intermediate

ELECTRONIC DATA INTERCHANGE

Intermediate

EXTRACT TRANSFORM LOAD ETL

Intermediate

MANAGEMENT REPORTING

Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Complete Python Bootcamp (Pandas)
Data Analysis Program (SQL & Power BI)
PL-300 (Power BI Data Analyst Associate)
DP-600 (Fabric Certified)
84 Microsoft Licenses
Training
Data Analysis
Shai for AI
Oct 2024

Hobbies and interests

Continuous Learning / Professional Development: