Total Years of Experience: 4 Years, 4 Months
Customer Service Supervisor
at shy7lo.com
- Manage the workflow between the customer service team and other departments.
- Develop technical tools to improve the customer experience.
- Involved in brainstorming meetings to improve the department.
- Prepare monthly and annual reports.
- Working on KPIs reports.
- Dealing with the complaints of the ministry of commerce.
Projects:
- Building Order Management dashboard.
- Create a dashboard focus on the shipments “ Follow up, Analysis and reports”
- Build a Return Management System on Magento:
- Prepare the structure of the project.
- Manage the workflow between multiple departments.
- Involved in the process of user interface design.
One of the user experience development team (UX).
sales and customer service representative
at Shy7lo.com
At that time, the team was small so I worked in different departments and that's what helped me to develop== my self more and more.
- Answered calls, emails and WhatsApp.
- Resolve customer complaints to keep the customer satisfied.
- Follow up the shipments with the carriers.
- Update the status of the orders on Magento.
- Data entry.
- Worked on monthly stocktake the inventory.
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