Sales Supervisor
Food & Drug Corporation
Total years of experience :15 years, 6 Months
•Handling all sales activities in Beirut & North districts, by supervising and directing sales representatives in a way to ensure the achievement of sales targets and to guarantee proper implementation of sales plans.
•Conducting market visits to a minimum of 20 pharmacies a day with sales representatives, in order to ensure company’s products are properly displayed, monitors sales representatives’ peeformance and thorough up-to-date knowledge about all the products within the target portfolio and about competitive products and activities in the market.
•Identifying sales prospects and potential clients.
•Studying client objections and offering solutions in coordination with marketing
•Setting sales representatives' visit schedules as per targets and territories covered.
•Assigning sales team targets and consequently monitoring their achievements.
•Reviewing reports prepared by sales representatives & supporting sales activities.
•Following up on sales representatives' attendance and other HR related tasks.
•Preparing periodic reports about achievements/activities.
•Managed action plans for the accomplishment of daily/monthly sales goals by:
Monitoring sales reports; maintaining & exceeding company KOI & KPI’s; tracking sales metrics against competitive quotas & key performance indicators and maintaining inventories at adequate levels.
•Collaborated with corporate branding & implemented sales strategy that would suite the individual sales/store location locally, by keeping an up-to-date understanding of consumer trends; preparing visual reports/power-point
presentations and listing what trends; colors; & patterns that will attract customers & generate more sales/profits to the store. Finally sending presentations to Suppliers in Turkey.
•Met assigned sales performance, & profitability criteria while setting individual performance goals for the store.
•Worked directly with vendors to confirm & verify shipments.
•Managed & developed a total of a Store Assistant, 3 Department & a Stock Manager; & 60 Staff Associates.
•Facilitated entire retail space set-up before store opening. Chosen to assist with the management & Overseeing of a new branch opening.
•Developed, implemented & monitored a store prospecting plan to increase sales. Thus achieved a shrink & shortage improvement to goal every year; increased store profitability month over month and have shown a 6% average sales growth.
•Maintained store staff job results. Coached, counseled, & disciplined employees. Solved staffing-scheduling issues to effectively manage payroll expenses. Moreover identified & developed potential Retail Sales Consultants for promotions.
•Prepared annual budgets & goals for assigned store.
•Detected, anticipated & provided regular feedbacks on market needs, updates & competition activities affecting the region/market.
•Analyzed various business reports for trend analysis & strategic planning purposes.
•Ensured the store is merchandised in accordance with company guidelines & in a timely manner for maximum sales impact.
•Coordinated with retail teams to secure new item placements; increase of items on display; and the grew distribution of the PEPSI portfolio.
•Outlined pricing process with distribution partners to effectively engage customer opportunities, increased PEPSI market share by 10 % and led the top sales distribution channel In the North Area.
•Participated in Joint Business Planning with Key Customers to ensure new items constant availability, Win-Win contract negotiations, and the activation of Promotional calendar within the trade budget.
•Managed & provided assistance in maintaining accounts of strategic clients.
•Developed new business while maintaining fruitful relations with existing clients.
•Secured on time payments & collecting on delinquent accounts.
•Was rapidly promoted from Customer Services Representative to Customer Services Supervisor, after earning recognitions and being selected as one of the best members in Etisalat’ team, including other branches.
•Managed call volumes & maintained Service Level Agreements, where I supervised & trained sales representatives; Provided them with the needed resources & programs to reach their goals; and constantly ensured all representatives were available and ready to take calls.
•Served as liaison between the customer and various departments. Set up new accounts; maintained customers data records and always offered a prompt & accurate information to their queries.
•Performed work processing assignments, related clerical duties and other tasks.
•Prepared daily/monthly reports about stock & sales achievements.
Holding a bachelor Science degree in telecommunication major. learned about video, audio and multimedia production. Business and industry practices and standards were studied. Majoring in telecommunication i was taught howe to use critical thinking in the analysis of multimedia presentation. *Courses included in program: -Mass communications systems -International communications -Statistics -Research methods -Policies and regulations in telecommunications -Telecommunications internship. As a telecommunication graduate i am able to deliver Internet, phone and digital services to customers. Solve customer complaints, deliver range of services and ensure satisfaction.