Ala'a F. F. Khlifat, Branch Manager

Ala'a F. F. Khlifat

Branch Manager

Bank of Jordan

Location
Jordan - Amman
Education
Bachelor's degree, Economics / Banking and Finance
Experience
18 years, 1 Months

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Work Experience

Total years of experience :18 years, 1 Months

Branch Manager at Bank of Jordan
  • Jordan - Amman
  • My current job since June 2013

Branch Manager

Branch Manager at Societe Generale De Banque - Jordanie (بنك سوسيته جنرال - الأردن)
  • Jordan - Amman
  • January 2012 to June 2013

Branch Manager

Assistant Branch Manager (Senior) at Arab Bank Plc
  • Jordan - Amman
  • March 2010 to January 2012

Acting branch Manager; Handling Branch Manager responsibilities in case of his/her absence.
Providing guidance & support for employees reporting to me.
Managing a team of CROs and CSOs and motivating them to achieve their annual target for banking products
Monitoring the operations in the branch to comply with policies and procedures.
Following up daily issues and problems and solving them.
Marketing Arab Bank products and services through direct and cross selling to achieve branch goals and increase customer base and revenues.
Providing professional and high quality service that meets customer’s requirements and exceeds their expectations.

Customers Relationship Officer ( CRO ) at Arab Bank Plc
  • Jordan - Amman
  • August 2008 to March 2010

Marketing Arab Bank products and services through direct and cross selling to achieve branch goals and increase customer base and revenue.
Providing professional and high quality service that meets customers' requirements and exceeds their expectations.
Developing the relationship with customers for closer relations with the Bank.
Marketing coordination.

Customers Service Officer at Arab Bank Plc
  • Jordan - Amman
  • May 2006 to August 2008

Providing accurate, quick and high quality service that meets customers' requirements and exceeds their expectations.
Execution all counters’ transactions in an efficient manner.
Spotting any potential selling opportunity and refer it to concerned parties.

Education

Bachelor's degree, Economics / Banking and Finance
  • at Yarmouk University
  • February 2006
High school or equivalent, Scientific stream
  • at Jordan Tawjihi
  • July 2002

Specialties & Skills

Training for customer service soft skills
Providing Quality Customer Service
Strong negotiation & customer service mgmt skills
computer skills
Ms Word
MS PowerPoint
MS Excel
communication skills
Managerial skills

Languages

Arabic
Expert
English
Expert

Training and Certifications

will be provided upon your request (Training)
Training Institute:
Many training courses
Date Attended:
May 2006