Alaa saleh

Learning the products and services offered, including the sales termsSetting targets for the sales departmentCollaborating with the marketing department to prepare common strategiesMonitor sales numbers and marketing metricsCalculate business trends, like monthly sales ratesAnalyze market trendsMonitor competition and follow current developments.

Customer Service Agent of the Airport.
- Handling the Ground operations of the airport.
- Handling the landline calls of the Information Desk.
- Handling the Lost Baggage issues.
- Handling the transit passengers issues.
- Deliver the visa to passengers and deal with immigration staff.
- Attend the arrival flights and assist the passengers step by step.

- Weekly plan for visiting the Embassies.
- Finish deals with the VVIP and the armed forced.
- Train the customers about how to use the armored cars.
- Handle all the emails and the follow up for the factory tours.
- Contact the Foreign Ministries for registration in tenders.

Handling all the call for customer looking for car insurance.
Call customers daily for renewal the insurance with the company.
Telemarketing with new data to finish deal with customers for car or medical insurance.

Answering phones and dealing with initial enquiries.
Re-directing calls to appropriate departments.
Maintaining customer satisfaction.
Keeping customers informed of progress via email.

Receiving and dealing with all initial customer communications.
Providing accurate information and advice.
Guiding all customer issues to a satisfactory conclusion.
Following up on ongoing customer cases and communicating progress to management and customer.
Creating and maintain customer call logs.