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Alaa saleh, Second in charge

Alaa saleh

Second in charge·Damas jewelry

United Arab Emirates

Bachelor's degree, Business Travel and Tourism

Work experience

Total years of experience: 8 years, 7 months

Second in charge

July 2017 - July 2018

Damas jewelry

Umm Al Quwain, United Arab Emirates

July 2017 - July 2018

Learning the products and services offered, including the sales termsSetting targets for the sales departmentCollaborating with the marketing department to prepare common strategiesMonitor sales numbers and marketing metricsCalculate business trends, like monthly sales ratesAnalyze market trendsMonitor competition and follow current developments.

Company industry:
Fashion Design
Job role:
Sales

CSA

March 2016 - June 2017

RAK Airport

Ras Al Khaimah, United Arab Emirates

March 2016 - June 2017

Customer Service Agent of the Airport.
- Handling the Ground operations of the airport.
- Handling the landline calls of the Information Desk.
- Handling the Lost Baggage issues.
- Handling the transit passengers issues.
- Deliver the visa to passengers and deal with immigration staff.
- Attend the arrival flights and assist the passengers step by step.

Company industry:
Airlines
Job role:
Customer Service and Call Center

sales and marketing coordinator

February 2014 - January 2016

Mahindra Mahindra

Ras Al Khaimah, United Arab Emirates

February 2014 - January 2016

- Weekly plan for visiting the Embassies.
- Finish deals with the VVIP and the armed forced.
- Train the customers about how to use the armored cars.
- Handle all the emails and the follow up for the factory tours.
- Contact the Foreign Ministries for registration in tenders.

Company industry:
Manufacturing
Job role:
Sales

Telemarketing & Customer Service & call Center

January 2012 - January 2014

NGI ( National General Insurance Company )

Dubai, United Arab Emirates

January 2012 - January 2014

Handling all the call for customer looking for car insurance.
Call customers daily for renewal the insurance with the company.
Telemarketing with new data to finish deal with customers for car or medical insurance.

Answering phones and dealing with initial enquiries.
Re-directing calls to appropriate departments.
Maintaining customer satisfaction.
Keeping customers informed of progress via email.

Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Call Center

November 2009 - November 2011

MAF Finance ( Najm Credit Card )

Dubai, United Arab Emirates

November 2009 - November 2011

Receiving and dealing with all initial customer communications.
Providing accurate information and advice.
Guiding all customer issues to a satisfactory conclusion.
Following up on ongoing customer cases and communicating progress to management and customer.
Creating and maintain customer call logs.

Company industry:
Banking
Job role:
Customer Service and Call Center

Education

Skyline uni College

July 2014

July 2014

Bachelor's degree, Business Travel and Tourism

United Arab Emirates

GPA (point): 2.5 out of 4

GPA (point): 2.5 out of 4

Graduate after 9 semesters, with C grade

Skills

Friendly and good with people.
Expert
Friendly and good with people.
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A calm and reassuring manner.
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A calm and reassuring manner.
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Enjoy being part of a team.
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Enjoy being part of a team.
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Tactful and assertive – able to deal with difficult situations politely but firmly.
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Tactful and assertive – able to deal with difficult situations politely but firmly.
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Smart and well groomed.
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Smart and well groomed.
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Well spoken, approachable, with great attention to detail & a professional attitude.
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Well spoken, approachable, with great attention to detail & a professional attitude.
Expert

Languages

Arabic
Expert
English
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