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Alaa Mokhless , Project & Client Relationship Manager

Alaa Mokhless

Project & Client Relationship Manager·Wide Wings Media

United Arab Emirates

Bachelor's degree, Accounting

Work experience

Total years of experience: 10 years, 0 months

Project & Client Relationship Manager

June 2025 - Present

Wide Wings Media

Dubai, United Arab Emirates

June 2025 - Present

• Tripled team output and operational efficiency through optimized workflows.
• Established a centralized operational framework, including SLAs, SOPs, and structured
communication, ensuring improved team efficiency and cross-departmental alignment.
• Successfully scaled the team from 2 to 8 members, taking ownership of hiring,
onboarding, and team structure.
• Drove a 225% increase in a clients contract through strategic account growth.
Company industry:
Advertising

Digital Project Manager & Client Success

September 2023 - Present

Freezoner360

Dubai, United Arab Emirates

September 2023 - Present

Company industry:
Marketing
Job role:
Marketing and PR

Digital Projects Manager & Client Success

August 2023 - May 2025

Freezoner360

Dubai, United Arab Emirates

August 2023 - May 2025

• Delivered 15+ high-impact digital projects, ensuring timely execution and high client
satisfaction across governmental and semi-governmental entities in KSA.
• Reduced project turnaround times by 30% through scalable workflow design.
• Contributed to 25% revenue growth by negotiating contracts and upselling services.
• Shortened onboarding time for new hires by 30% through targeted training and
mentorship programs.
Company industry:
Marketing
Job role:
Marketing and PR

Social Media Manager

February 2021 - January 2024

Terragems & Al Mamlouk for Marble & Granite

Saidon, Lebanon

February 2021 - January 2024

• Increased social media engagement by 100% through strategic content planning.
• Managed paid social campaigns and optimized Google My Business, improving overall
ROI.
Company industry:
Construction & Building
Job role:
Marketing and PR

Senior Project Manager

March 2021 - September 2023

Heroleads

Dubai, United Arab Emirates

March 2021 - September 2023

Company industry:
Marketing
Job role:
Marketing and PR

Senior Project Manager

May 2023 - July 2023

HeroLeads

Dubai, United Arab Emirates

May 2023 - July 2023

Company industry:
Marketing
Job role:
Management

Client Solutions Executive

March 2021 - April 2023

Heroleads

Dubai, United Arab Emirates

March 2021 - April 2023

• Improved campaign ROI by 15% through strategy refinement and execution alignment.
• Increased lead generation by 25% across multiple industries.
• Streamlined campaign delivery and internal workflows, improving execution speed and
cross-team coordination.
• Managed and optimized high-budget digital campaigns, ensuring performance efficiency
and scalability.
• Strengthened client retention and satisfaction through proactive performance insights,
CRM-driven reporting, and data-backed recommendations.
Company industry:
Marketing
Job role:
Sales

English Instructor

January 2017 - September 2021

Egyptian American Center

Alexandria, Egypt

January 2017 - September 2021

Company industry:
1342
Job role:
Training and Development

Social Media Content Specialist

September 2020 - March 2021

Optomatica

Cairo, Egypt

September 2020 - March 2021

Company industry:
Software Development
Job role:
Marketing and PR

Social Media & Content Specialist

September 2020 - March 2021

Optomatica

Cairo, Egypt

September 2020 - March 2021

• Boosted website traffic by 50% through content strategy and SEO-driven content.
Company industry:
Software Development
Job role:
Customer Service and Call Center

Social Media Specialist

June 2020 - September 2020

TAC Universe

Alexandria, Egypt

June 2020 - September 2020

• Managed multi-channel campaigns, increasing client leads by 20%.
• Led community management, social listening initiatives, competitor analysis, market
research, and audience insights reporting.
Company industry:
Marketing
Job role:
Marketing and PR

Social Media Specialist

September 2018 - September 2020

The App Concept

Alexandria, Egypt

September 2018 - September 2020

Company industry:
Marketing
Job role:
Marketing and PR

Customer Service Agent

July 2016 - November 2017

Vodafone UK

Alexandria, Egypt

July 2016 - November 2017

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Alexandria University

May 2018

May 2018

Bachelor's degree, Accounting

Egypt

Alexandria University

January 2018

January 2018

Bachelor's degree, Accounting (English Section)

Egypt

Skills

Content Writing
Expert
Content Writing
Expert
Client Handling
Expert
Client Handling
Expert
Client Solutions
Expert
Client Solutions
Expert
Social Media Marketing
Expert
Social Media Marketing
Expert
Project Management
Expert
Project Management
Expert
Adobe Photoshop
Intermediate
Adobe Photoshop
Intermediate
Canva
Expert
Canva
Expert
G Suite
Expert
G Suite
Expert
MS Office
Intermediate
MS Office
Intermediate
Unbounce
Intermediate
Unbounce
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
ACCOUNT GROWTH
Intermediate
ACCOUNT GROWTH
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
MARKETING OPERATIONS
Intermediate
MARKETING OPERATIONS
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SCALABILITY
Intermediate
SCALABILITY
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
TEXT PROCESSING
Intermediate
TEXT PROCESSING
Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Turkish

Beginner

Spanish

Beginner

French

Intermediate

Training and Certifications

Certifications
Google Project Management Professional Certificate
Critical Thinking
Content Marketing Certification
Digital Marketing Nanodegree
Google Ads Search Certification