Alae laaroussi, Real time analyste

Alae laaroussi

Real time analyste

Sitel

Location
Morocco - Rabat
Education
Diploma, hotelerie
Experience
10 years, 9 Months

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Work Experience

Total years of experience :10 years, 9 Months

Real time analyste at Sitel
  • Morocco - Rabat
  • My current job since October 2016

Manage more than 200 of people their breaks and launch also their shceduling, billing reports, daily reports about the trend of the operation results

Technical support agent at Sitel
  • Morocco - Rabat
  • My current job since June 2014

Supporting custumor's request about different problems with their home phone or internet or TV

Planner at Sitel group
  • Morocco - Rabat
  • My current job since January 2018
Technical support agent at webhelp
  • Morocco - Rabat
  • October 2012 to July 2013

helping custumor's from a french operator with their internet, home phone and TV issues

Education

Diploma, hotelerie
  • at institution hoteliere
  • June 2014
High school or equivalent, American school
  • at American school of leadership
  • December 2011

Specialties & Skills

Managed Money
Management
Service Desk
Client Delivery
excel,word,power point

Languages

Arabic
Native Speaker
English
Expert
French
Expert

Hobbies

  • Listening to music
  • Reading
  • Traveling