Systems Analyst
Reckitt
Total years of experience :11 years, 9 Months
• Responsible for identifying opportunities to improve business performance through the use of IT for top brands such as Dettol, Airwick, PifPaf, Durex, strepsils, Harpic, Finish, Gaviscon and Veet.
• Contribute to development and management of IT plan that supports business strategy.
• Responsible to engage with business stakeholders of different functions and define business problems to design and deliver BI solutions to support business growth.
• Leading merchandising team of 100+ people who are located in Middle east & Africa for Sales & Merchandising Force Automation to improve In-Store Execution and address customer challenges.
• Ensuring alignment with global and regional company standards and services provided to business
• Answered customer inquiries regarding products and policies.
• Resolved customer complaints according to established guidelines
• Followed tactical service routines, best practices processes and procedures on all administrative and operational activities within branch
• Provided both inbound and outbound support for any account, policy, procedural, and other billing inquiries
• Accountable to customers by providing proactive approach to support, monitor and provide solutions effort to enhance First Contact Resolution.
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Degree of Bachelor of Information Technology.