customer support director
Btc networks-lebanon
Total years of experience :35 years, 4 Months
Technical support director
SALES, PRE-SALES, TECHNICAL
NORTEL - AVAYA- CISCO - alcatel TECHNOLOGIES
AND MANAGING TEAM FOR 10 ENGINEER INSTALLATION AND SUPPORT MAINTENANCE FOR ALL THESE PRODUCT BRANDS .
Certified nortel-avaya and lately working in cisco cucm.
Nortel :cs1000e
avaya : ipoffice 500 v2 and ipo server edition, Avaya aura
cm S8000 series .
cisco : cucm express, ccm medium and large business .
Contact center expert installing big call centre in lebanon and outside lebanon (north africa ) and sudan.
Working for nortel- avaya-alcatel-cisco I am managing technical team for 10 cce engineer and consulting all the project for the company and support technical for all these technology .
I am the second position in this company I have a good and long experiense in the managerial report KPI'S .
NOTE: I AM STILL WORKING IN THIS COMPANY ON THIS POSITION UP THIS DATE.