Senior Talent Advisor
American Express
Total years of experience :11 years, 0 Months
As a Recruitment Relationship Manager for our client American Express, stationed at client location in Gurgaon. I manage workforce planning, Voice, non-voice and blended resource delivery. formulating recruitment strategy & collaborating with delivery units to redefine and streamline the recruitment processes. ⇨Eficient implementation of policies and processes to streamline recruitment process. ⇨Handling end to end Recruitments for Voice, non-voice, sales, specialist and blended roles with a team of 8 resources. ⇨Liaison with business Leaders & capacity Management teams to understand workforce requirement and provide proactive hiring strategy. ⇨Responsible for arranging discussions with hiring leaders to understand and formalize profile and hiring requirements, propose recruitment strategy and discuss delivery timelines. ⇨Manage data compliance & TALEO data integrity for all the recruitment channels. ⇨Transactional reporting by analytical treatment of data at micro level, report metric performance against target, Dashboards preparation and presentation. ⇨Auditing MIS reports & Dashboards, guide the leadership team by suggesting improvements through implementation of new process enhancements, bridging gaps by through quality control and ⇨ Conducting recon sessions with recruitment leaders for eficient reporting of performance matrices.
⇨Handling end to end Recruitments for two diferent locations with a team of 6 resources. ⇨Managing Internal & External Hiring for Advisor & Managerial positions at American Express. ⇨Managing entire IJP process for American Express. ⇨Eficiently handled recruitment for Customer Fulfilment & Customer Engagement Network. ⇨Connecting with hiring leaders for understanding specific profile and hiring requirement. ⇨Explaining Specs to recruitment & Sourcing teams, conducting weekly sessions timely delivery. ⇨Trained new recruiters, provided a complete view of processes and policies and prepared training modules and ready reckoners for recruiters and supervisors. ⇨Handling employee grievances in recruitment related issues like salary, notice buy out, etc. ⇨Completed the end to end hiring of an Underwriting process from US. ⇨Supported redeployment and relocation of employees.
⇨Presenting and maintaining annual operating planning reports (AOP). ⇨Served as a team coach to train and guide employees to source and connect with prospective candidates through networking, cold calling, internet search, internal/external sourcing, career fairs, and on campus recruitments. ⇨Create and maintain a talent pool of qualified candidates within telecom industry. ⇨Partner with HR Managers on organizational structure, team dynamics and overall needs of the client. ⇨Compile and analyse hiring date for use in developing strategy and allocation of recruitment budget ⇨Directly manage the sourcing and recruitment for senior level executive searches across the organization. ⇨Create and maintain a talent pool of qualified candidates within the Telecom industry. ⇨Partner with HR Managers on organizational structure, team dynamics and the overall needs of their client group ⇨Proactively research and investigate new strategies for sourcing candidates through the use of social media channels. ⇨Compile and analyse hiring data for use in developing strategy and allocation of recruitment budgets. ⇨Track of back ground verifications and pre-medical check-ups before getting resource on board. ⇨Responsible for sending payrolls and reimbursement inputs to corporate ofice. ⇨Dealing with Legal authorities for external audits (such as PF & Labour Commissioner) ⇨Verifying salary for third party (of-rolls) employees. ⇨Managing retirement benefits (PF withdraw / transfers / new PF accounts for new employees) ⇨Handled complete HR operations activities of IT, ELM, Training, Probation, Confirmation and HRIS.
⇨Handling end to end recruitment for domestic & International Voice and backend process. ⇨Interview candidates for associate level positions, for all LOB's (prepaid, postpaid and backend) ⇨Negotiating salaries & releasing ofers to the selected candidates. ⇨Ensured that the Target v/s Delivery and Ofered v/s joining ratios met the defined target. ⇨Interact with the dept heads and process managers for recruitment activities. ⇨Ensure 100% recruitment process compliance. ⇨Published batch delivery tracker to all department heads and stakeholders.
⇨Interviewed and release ofers to candidates for execs/Sr. execs roles. ⇨Ensured that the Target v/s Delivery was always above 80% for executive levels. ⇨Maintain cost per hire within the permissible limits. ⇨Maintain daily, monthly & quarterly recruitment dash board for the site. ⇨Complete Post hiring activities, like filing & documentation of Employees. ⇨ Arrange job fairs for bulk hiring.