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Alanoud khalid, Operation & Customer Service Specialist Air Freight

Alanoud khalid

Operation & Customer Service Specialist Air Freight ·dsv

Oman

High school or equivalent, Other

Work experience

Total years of experience: 15 years, 3 months

Operation & Customer Service Specialist Air Freight

January 2020 - Present

dsv

Muscat, Oman

January 2020 - Present

• Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.

Company industry:
Shipping
Job role:
Customer Service and Call Center

senior customer service

January 2020 - December 2020

Fedex

Muscat, Oman

January 2020 - December 2020

• Manage the reception for the first week tracking AWB, attending customers for inbound and outbound shipment under Fedex requiremnet.
• Answering customers calls and providing information needed professionally.
• Tracking and tracing shipment .
• Arrange Pickup orders, checking previous PUP and arrange accordingly.
• Handling and review manifest invoices.
• Handling back log and coordinate with OPS to prepare appropriate scans
• Handling traces and complains.
• Handling damage shipments.
• Handlind shipment held in customs and procees clearnce ( Logistics)

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Executive Secretary

April 2011 - March 2012

ALNAJD AGRICULTURE DEVELOPMENT COMPANY, Muscat

Muscat, Oman

April 2011 - March 2012

Responsibility:
• Prepare agendas, attending, and writing minutes for BODs meetings.
• Make travel and hotel reservations for senior executives.
• Manage the office in Muscat.
• Purchase and maintain all required office supplies.
• Coordinate placement of advertisements with local newspapers.
• Provide HR support, such as reviewing and categorizing CVs, and coordinating interviews.
• Request & sort tenders.

Company industry:
Agriculture & Crop Production
Job role:
Administration

Administration Assistance

November 1999 - July 2007

Vela International Marine LTD

Dubai, United Arab Emirates

November 1999 - July 2007

November 1999 - July 2007
VELA INTERNATIONAL MARINE LTD., DUBAI
Vela International Marine is a Dubai based company and a subsidiary of one the world’s biggest oil company in Saudi Arabia, ARAMCO

2005 - 2007 Training Coordinator
Developed requirements, coordinated logistics, and organized and managed all aspects of the trainings for seagoing employees to ensure the minimum training standards required by the STCW 95 convention and flag state as per the law.

2003 - 2005 Freight Forwarding Coordinator
Effectively supervised stock list reports, and coordinated orders for 23 Vela vessels working with all the fleet superintendents regarding the transition of orders.
Key achievement: renegotiated couriers’ contracts, and arranged to send these orders by air or sea to vessels, based on importance and urgency, which saved the company US$30K /month.

2001 - 2003 HR Scheduler
• Scheduling Officers on 28 Vessels owned by Vela with different ranks from Master, Chief Officers, to all types crew members.
• Coordinated officers conference (40 attendees) twice per year so that they attend Vela’s Senior Officers venue held in Dubai.

2000 - 2001 Administration Assistant
• Handle and process vendors’ invoices, and department’s petty cash
• Prepared hotel reservations reservation
• Preparing visit permissions letters to ports
• Prepare contracts for new employees
• Purchase office stationery, and supervise all office maintenance work.

July 99 - Jan 2000 Receptionist

Company industry:
Maritime & Marine Engineering
Job role:
Other

Education

Sukina bint Alhussain

June 1996

June 1996

High school or equivalent, Other

United Arab Emirates

Skills

Freight Forwarding
Expert
Freight Forwarding
Expert
Team Coordination
Expert
Team Coordination
Expert
Administration
Expert
Administration
Expert
Executive Secretary
Expert
Executive Secretary
Expert
Creative, hard worker, and capable of planning, organizing and prioritizing my work.
Expert
Creative, hard worker, and capable of planning, organizing and prioritizing my work.
Expert
Strong computer skills (MS Office).
Expert
Strong computer skills (MS Office).
Expert
decisions maker and solving problems. excellent communication, and translation skills
Expert
decisions maker and solving problems. excellent communication, and translation skills
Expert
Highly organized, ambitious, and quick learner.
Expert
Highly organized, ambitious, and quick learner.
Expert
Good communicator with people inside and outside the organization
Expert
Good communicator with people inside and outside the organization
Expert
Freight Forwarding
Expert
Freight Forwarding
Expert
Team Coordination
Expert
Team Coordination
Expert
Administration
Expert
Administration
Expert
Executive Secretary
Expert
Executive Secretary
Expert

Languages

Arabic

Native Speaker

English

Native Speaker

Training and Certifications

Certifications
MS Office Skills
Etiquette for Excellent Customer Services
Sabre Basic course (flight reservation)
Secretarial course

Training
Fingerprinting course
Fingerprinting course

Hobbies and interests

Gardening, reading, and traveling