Alaa Hashim Ali Dawod Dawod, preventive maintenance technician

Alaa Hashim Ali Dawod Dawod

preventive maintenance technician

King AbdulAziz University

Location
Saudi Arabia - Jeddah
Education
Higher diploma, Information Technology
Experience
5 years, 2 Months

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Work Experience

Total years of experience :5 years, 2 Months

preventive maintenance technician at King AbdulAziz University
  • Saudi Arabia - Jeddah
  • May 2021 to June 2023

responsibilities of a maintenance department involve the coordination and supervision of the plant or facility's maintenance.

Customer Service Agent at MTN SUDAN
  • Sudan - Khartoum
  • February 2016 to January 2019

As Customer Service employee the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.

managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction

Education

Higher diploma, Information Technology
  • at Almashreq University for science and Technology
  • December 2015

Graduation from Mashreq University of Science and Technology, Faculty of Computer, Department of Information Technology, in 2015 with a grade of very good.

Specialties & Skills

Microsoft Office
ERP CRM
Customer Service
Information Technology
Quick typing
Call Center
Customer Service
Microsoft Office
Problem Solving
Receptions
Writing
Teamwork
Speaking

Languages

English
Expert

Training and Certifications

ILETS Certificate (Certificate)
Date Attended:
August 2023
Basics of Electronics (Training)
Training Institute:
Almashriq univarcity
Date Attended:
November 2019
CCNA course (Training)
Training Institute:
Sudacad telecommunications academy
Date Attended:
January 2020

Hobbies

  • Quilting