Communication and Logistics Associate
Modulor LTD
Total years of experience :12 years, 10 Months
Performing daily communication with operational associates, foreign and local; Keeping records of labor costs and personal responsibilities; Taking care of labor productivity and development of their professional competencies; Monitoring the achievement of work performance and proposes measures for stimulation; Checking hygiene in accommodation, food quality, cleanliness of work clothes; Taking care of the motivation of the workforce and solving challenges. Publishing job advertisements and negotiating working conditions with candidates; Preparing development plans; Keeping records of workers' skills; Modulor LTD (Belgrade, Serbia)
November 2019 - April 2020
HR Officer
HR Officer • Supporting the development and implementation of HR initiatives and systems and looking after the health, safety and welfare of all employees. My role is preparing and executing on boarding, welcoming new joiners, guiding them through new joining formalities, creating and maintaining employee file and records according to policy and legal requirements, for the employees of the St. Regis and all (3) Al Gassar Restaurants. I am in charge of the flight bookings for all the employees, regardless of the travel purpose. Ad hoc responsibilities: providing full administrative support to the HR team, including recruitment and payroll with supervision. • Marriott International, The St. Regis Doha Hotel (Doha, Qatar)
October 2018 - October 2019
Executive Secretary
Providing full executive assistance and administrative support to the General
Manager.
Ad hoc responsibilities: In charge of Social Media Marketing and SMS campaigns,
Performing duties of Quality Control Officer and Manger on Duty, Supervision of Recreation & Spa and extended support to all departments.
FTI Touristik GmbH, Kairaba Mirbat Resort (Oman)
• Enter, retrieve and update récords, files, information contained in computer databases.
• Prepare meeting minutes, letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities.
• Follow all company policies and procedures, ensure that uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals.
• Taking part in projects of Youth Office and local Municipality, GSM Turkey, Genctur, as well as in projects of Young researchers of Serbia and Vojvodina Environmental Movement;
• Participating in international work camps in Serbia and Turkey;
• Assisting in creating of important strategic and action document for young people of Serbian local community; taking initiative in planning and organizing educational, informative and entertaining workshops for young people and children;
• Organizing and leading an Arabic language workshop.
• Performing duties of Hostess/Receptionist in charge of both Front Office and F&B area;
• Welcoming and directing visitors, taking them to their table/escorting them to their rooms and keeping track of which rooms/tables are cleaned and available;
• Answering, forwarding and screening phone calls; taking reservations over the phone and email, business correspondence with legal subjects;
• Keeping the reception area clean and tidy at all times, complying with the FO rules and regulations, always adhering to the established standards;
• Upon request, monitoring logbook and issuing visitor badges; pre-entrance check during events/celebrations (especially for VIP);
• Maintaining and enhancing relationships with the existing and potential guests, sending newsletters, “thank you” cards and questionnaires via phone, mail or by post service;
• Providing additional information on hotel’s facilities and surroundings, city’s most important touristic points, possible excursions etc.
• Performing duties of Administrator, Secretary and Storekeeper within company;
• Screening and fielding telephone calls, receiving and directing visitors;
• Filing and data entry; creating spreadsheets and presentations;
• Maintaining records of orders and inventory, preparing reports and financial data for the management;
• Office support activities for multiple supervisors;
• Maintaining good customer relations, acting as negotiator on various import-export issues;
• Managing, supervising, ordering, receiving, storing, accounting, distributing, shipping, and issuing equipment, materials and supplies.
• Providing assistance to security consulting manager.
• Participating in every project relating security and safety at work
• Monitoring the security operations of organizations and companies that hired us, helping them with implementing health and safety policies, regulations, rules, and norms and making sure that the environment in their organization is safe for employers and visitors.
• Attend meetings assisting in planning and coordinating security operations, creating reports for management on security status
Major in human trafficking, security of people and objects and terrorist financing
• Major in human resources • Time management, project and resource planning, communication in organisation, psychological testing and evaluation, organizational research methods, strategic HR management, ethics etc.