Executive Housekeeper
Dream Hotel
Total years of experience :20 years, 5 Months
- Ezdan Palace Hotel, Doha, Qatar
JOB DESCRIPTION:
* Managing a team of 44 employees in Housekeeping department
* Attending daily operational meetings with General Manager and Head of Departments Attending
weekly meetings BEO - Banquet events order
* Leading daily briefings with Assistant Executive housekeepers, room attendants, public area attendants and
supervisors.
* Re - checking weekly roster and weekly attendance
* Preparing forecast and budget in line with forecasted hotel occupancy
* Monitoring occupancy in order for better planing of the schedule and expense control Monitoring
guest comments on social media
* Re-Checking training calendars and training reports Active
in training and developing others
* Evaluating individual team members
Responsible for inventory counts
* Creating SOP’s - Standard operating procedures
* Responsible for monitoring and authorizing general supply orders in Materials Control Checking
function, public areas on daily bases
* Responsible for ordering flowers for the events and rooms Checking VIP and
VVIP arrival and stay-over rooms on daily basis
* Manage, maintain and audit ERM software for HK operations - QEMS and Opera
* Assuring that employees following all standard procedure of the Ezdan Palace Hotel in level of QTA and HACCP
requirements.
Kempinski Marsa Malaz, The Pearl, Doha, Qatar
JOB DESCRIPTION:
* Managing a team of 60 housekeepers
* Leading daily briefings with room attendants, public area attendants and supervisors Preparing
weekly roster
* Allocating individuals in different hotel areas (rooms and public areas)
* Monitoring occupancy in order for better planning of the schedule and expense control Preparing
training calendars and training reports
* Active in training and developing others
* Evaluating individual team members Providing regular trainings Responsible for inventory counts
* Responsible for general supply ordering in Materials Control
* Attending daily operational meetings and weekly BEO (banquet event order) meetings Checking
function, public areas on daily bases
* Responsible for ordering flowers for the events and rooms Checking VIP and
VVIP arrival and stay-over rooms on daily basis
* Manage, maintain and audit ERM software for HK operations - Triton and Opera
Starting as an Aroma therapist, promoted to Asst. Manager & finally as Wellness Manager - Steiner Transocean Ltd.
Carnival Cruise Lines, Princess Cruise Lines & Costa Cruise Lines
JOB DESCRIPTION:
For 5 years I was working on 5 stars Cruise Ships for Steiner Transocean Ltd. starting as aroma therapist, then as asst.
manager and for 2 years as manager of Wellness center with the team of 7-18 people ( massage therapist, beauty
therapist, hair stylist and fitness instructors) I started to work for Steiner Company 2003 as a therapist with Steiner
training in London which included Elemis training, regarding Spa professional line of natural cosmetic products &
aromatherapy training for 12 different essential oils, how to use them and what are benefits and contra indications. Hot
stones treatment, Face and body holistic therapy treatments, Aroma Spa Ocean wrap treatment (sea weed), customer
care, communication, team work and guest service.
Universum Ljubljna courses: Certificate for management (training and coaching)- Johnson & Wales University in conjunction with Costa Cruise Lines * Certificate of management (performance management, communication and 21st Century Manager), Johnson & Wales University in conjunction with Costa Cruise Lines * Management Training, “Steiner” Academy, London,
