Business/Sales Development Manager
Icell
Total years of experience :9 years, 3 Months
Challenges & Achievements:
Developing new dealers for FOB Dubai on cash up front terms.
Was able to appoint a sub distributor for HTC in Kenya Region.
Handling FOB sales of Telecom Brands Samsung, HTC Mobile and Accessories Beats by Dr. Dre.
Handling and processing sales orders from Existing Dealers, wholesalers and Retailers on Dubai FOB terms or CIF Destination.
Louring with the local sales team in Kenya and tracking the daily business.
For Beats preparation and monitoring the sales and preparing weekly sales and stock reports for Countries - Kenya, Nigeria, Ghana Zambia local sales (to be submitted to apple on weekly basis).
Achieved 100 % growth in Garments Sales by effective use of weekly promotions.
Reduced produces shrinkage by 25% by effective merchandise, proper refilling, by identifying the potential staff and assigning and dividing the duties and by proper replenishments.
Ensuring store’s profitability via Monthly Target achievements Maintaining Standards Quality Norms and providing world class service to the customers.
Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
Major focus on optimum customer service and operational levels.
Handling local purchase of Apparels & Staples to cut down the costing.
Looking after store’s daily operations, sales, floor area 26500 Sq Ft with staff strength of 45
Price negotiation with new suppliers, and local purchase of garments.
Maintaining attractive price/ competitor mapping.
My sponsor company (employer) is a large scale company established in 1990 and is ISO 9001-2008 certified. Company is diversified in various activities Construction, trading and sales outlet for various products including apparels, handicrafts, Antiques, FMCG, Construction with production factories abroad. Company does have sufficient strength of professionally qualified staff and workers.
Categories : APPARELS / FASHIONWEAR / HOME DECOR
Keen understanding of the retail sector in product categories related to Apparels - Men’s Wear - Formals, Casuals, Denims, Suits & Blazers, Sportswear, Accessories and Ladies Wear - Formals, Casuals/Semi Formals, Ethnic Wear, Denims & Lingerie and also Home Décor & Bath Products, Teens Gifts, Perfumes & Cosmetics, Fashion Bags & Fashion Accessories.
DUTIES AND RESPONSIBILITIES Reporting to Group Sales Manager
Lead the sales group in all phases
Identify new sources of customers for sales enhancement
Implement sales strategy, policy and forecast needs as well.
Consult with Group Sales Manager for implementing of various promotional activities in the stores.
Preparing of promotional calendars for the stores.
Analyze and control the inventory activities for the assets.
Identify and develop training opportunities.
Handing the branch and outlets day to day activities related to the replenishment of products make sure the same is delivered on time.
Handling day to day banking transactions, petty cash accounts, goods received waybill in/out.
Conducting the sales meeting giving the targets and professionally grooming the staff.
Presenting the sales report to the management and growth prospects and opportunities in monthly report.
Preparation of ageing stock report for each category/sub group, Identification and clearance of ageing stocks/SKU & slow movers as per the organizations laid down guidelines.
Performance appraisal of staffs, Identifying the key strengths, One-O-One counseling.
Ensure priority in servicing customers, resolving issues& concerns and retaining customers.
Competitor analysis(SWOT Analysis Price Matrix)
Maximize productivity targets (sales per sq.ft, ATV, Conversion etc.)
Manpower scheduling & leave planning of the staff.
Implemented various techniques to reduce and prevent shrinkage/damage/theft.
Decision on store layouts and working with the visual team to manage displays within the store.
Monitor housekeeping standards & follow up on maintenance of stores.
Challenges & Achievements:
Successfully set up new branch for the Company at Cruise Terminal (Meena Zayed Port Abu Dhabi) with 100% target achievement.
Based on performance given responsibility for stores at Meena Zayed port and Al Dafra Army base
Successfully lead a team to achieve healthy growth in sales by using various promotional activities and tools in an effective manner.
Presently handling 3 stores.
Leading & guiding a sales team of 16 with mix nationalities (Pakistan, India, Philippines, Bangladesh)
Cash ‘N’ Carry is one of Nigeria’s premier most electronics and household appliances retailer. Having 8 outlets of average 30, 000 SqFt. Dealing in brands Sony, LG, Samsung, Philips, Nokia, Black Berry, Apple, Panasonic, Ignis, General, Sanyo, Media, Philco, Beko, Royalty, Hitachi, Haier, Dell, HP, acer etc.
Categories : CONSUMER DURABLES
Meticulously led operations of 7 departments of product categories, viz. Electronics, Telecom (Mobiles), Photography (Cameras), IT/Mp3, Home Appliances -Major Domestic Appliances, Small Domestic Appliances, Personal Care & Health, Gaming, Electrical items & Home Security Products, purchase, vendor development, merchandising and effective client servicing
DUTIES AND RESPONSIBLITIES Reporting To MD
Sales and administration of business activities
Develop, implement and maintain Quality of service in the store.
Plan the assignment of sales function for the most efficient use of personnel and resources ie assigning section.
Responsible for negotiating and managing local suppliers purchases, stock clearance discounts etc.
Continually develop relationship with key suppliers and cooperate customers.
Track purchasing activity and measurements for the store.
Consult with Retail Operational Manager to make major procurement decision and involve the related department including Finance Department
Provide requisition for purchase orders in accordance with company negotiated terms and conditions ie as per the cost and store requirements.
Discuss defective or unacceptable new goods from supplier customers warranty items in the branch, and other Branches and provide logistics and necessary paperwork to deliver it to the respective service centers and collection and returning the same.
Attend product review meetings and seminars conducted by the suppliers and Brands and ensure that all associated reports are adequately complied and distributed as required.
Monitor inventory control and warehouse function.
Values wise stock audit to make sure excess stock is not been held in Store.
Inform and keep updated, all departments on day to day activities of the business.
Approval of inter branch transactions.
Manage and control the number and types of personnel performing related activities in the area so that a responsive, capable and cost effective organization is maintained
Product Merchandising and Branding (In-store)
Regular review and counseling of Supervisors to ensure Staff is motivated on daily basis to achieve the target for the day and excellent customer care standards are met.
Carry out internal audit and cross check the physical Qty with system Qty.
Challenges & Achievements:
Achieved 25% growths in sales YOY with improved ATV.
Negotiating with the suppliers and getting the credit notes from the suppliers and do the proper documentation and send to the HO.
Achieved 100% stock accuracy with no variances.
Managing a retail floor area of 25000 sq. ft. with a good turnover
Managed 30 to 35 employees including 5 supervisors and Asst Manager (local).
Dealing with suppliers on daily basic.
Based on negotiations with suppliers i was able to clear a lot of bad goods and old stocks which i mostly got once the branch was handed over to me.
Achieved greater customer satisfaction by providing better after sales service ie warranty issues and timely delivery.
July 2008- June 2009 iServ Commerce India Pvt Ltd. Pune, India
Location In-charge (Customer Relationship)
• CRM Customer Relationship/Location In charge,
• Media Coordinator & Location Audit.
• Channel development.
• Tie-up of locations for the installation of the digital screens,
• Collection and approval of the blue print of the Advertisement From the clients to be displayed
• Handling complaints and provide solutions.
• Customer Satisfaction and Retention
• Location Audit and Updation.
Sep 2007-June 2008 Tata Indicom (Telecom Sector), Pune, India
• Handling Corporate Customers for their fresh requirements and complaints.
• Making cold calling.
• Lead generation.
• Conversion of the leads generated by telecallers.
Lead Generation
cold calling
2005
