Learning & Development & Quality Manager
Movenpick Hotels & Resorts
Total des années d'expérience :11 years, 4 Mois
Learning & Development & Quality Manager, Movenpick Hotels & Resorts Nov 2008 - Dec 2013
• Plan, design & facilitate Movenpick Hotels & Resorts brand training and other emotional
intelligence required training in innovative training courses, delivering Leadership Training to
Junior Leadership
• Coach and mentor department managers, departmental trainers and team members to review
performance trends, to develop appropriate action plans and to provide appropriate
recognition.
• Maintain L&D Budget within budget allocation according to the company and country
requirements based on training needs analysis done on gaps with use of training strategy.
• Measure and evaluate compliance and success related to Quality Assurance Program (Hotel
IQ) to include meeting measurement goals on Hotel Targets Departments Scorecard for improvement.
• Lead, mentor and supervise the departmental trainer team network of 14 to ensure optimal
performance in the achievement of business objectives in certifying all on job trainers.
• Monitor and control all sustainable activities as environmental officer, covering waste and sustainable management, in health & safety, fire awareness, social & environmental factors, and supervises the sustainability vision has led to the Green Globe Certification for the hotel.
Facilitator/Assessor Project Coordinator, ProServ International Hospitality Provider
Aug 2007 - Nov 2008
• Facilitated training skills programmes funded by department of labour.
• Managed learnership programmes for clients in learnerships, such as Simola Golf Country
Estate & Spa (Knysna) - Pre-opening, Queens Casino & Hotel (Queenstown); - preopening
provided assessment to learners and evaluated learners on learnership programmes.
• Provided learnership training in Housekeeping, Front Office, Kitchen & Food and beverage
services departments to hotels training presented based on unit standards.
Regional Training Manager (Western Cape) Texas/ Church's Chicken Jan 2006 - July 2007
• Delivering quality training to all entry and management staff of stores & Developing of staff
training.
• Delivering "ALL STAR MANAGEMENT" training to managers, supervisors and staff in work
place - Evaluation, Assessment
• Training staff of new opening stores
• Designing new Training, and updating of personnel records
• Orientation and development Store Trainers - Design & Delivered course
Lecturer, Institute of Hospitality Training TAFE Regency Australia, Cape Town, Oct 2004 - Dec 2005
Asst. F&B Manager, Princess Cruises Ltd - Feb 2002 - Feb 2004
Master of Arts in Educational Leadership University Roehampton 2014 - 2016
Occupationally Directed Education Training and Development Practices (Moderation/ Assessment/ Facilitation/ Develop OB Learning Programs/ Mentoring skills/ Evaluation Skills)
ILRSM517 The Coaching Mindset for Engaging and Developing Others ILRSM518 The Coaching Process for Engaging and Developing Others LSM502 Strategic Thinking LSM503 Scenario Planning LSM506 Executive Decision Making LSM507 Leading Through Creativity
HR 9 Coaching & Mentoring - Distinction HR 8 Team Building - Distinction HR 4 Performance Management - Distinction HR 7 Training & Development - Distinction HR 3 Employee Relations - Distinction HR 5 HR Records & Systems - Distinction HR 6 Payroll - Distinction HR 1 Recruitment & Selection - Distinction
