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Alexander Aguinaldo, Customer Service Representative

Alexander Aguinaldo

Customer Service Representative·Landmark Leisure

Qatar

High school or equivalent, Bachelor of Science in Nursing

Work experience

Total years of experience: 16 years, 7 months

Customer Service Representative

January 2018 - Present

Landmark Leisure

Qatar

January 2018 - Present

Assist customers with their needs. Operating rides and provide customer and support services.
Company industry:
Entertainment
Job role:
Customer Service and Call Center

CUSTOMER LOYALTY GROUP REPRESENTATIVE

February 2017 - June 2017

CONVERGYS PHILIPPINES INCORPORATED

Philippines

February 2017 - June 2017

I worked as customer loyalty and retentions specialist for AT&T US Telco where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries, retention and escalations and complaints. In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
Company industry:
Business Consultancy Services
Job role:
Customer Service and Call Center

CUSTOMER LOYALTY GROUP REPRESENTATIVE

February 2017 - June 2017

CONVERGYS PHILIPPINES INCORPORATED

Philippines

February 2017 - June 2017

I worked as customer loyalty and retentions specialist for AT&T US Telco where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries, retention and escalations and complaints. In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
Company industry:
Business Consultancy Services
Job role:
Customer Service and Call Center

CUSTOMER SALES ASSOCIATE I

June 2012 - June 2017

CONVERGYS PHILIPPINES INCORPORATED

Philippines

June 2012 - June 2017

ACCOUNT: VIRGIN MOBILE AUSTRALIA
CUSTOMER SERVICE REPRESENTATIVE - JUNE 18 2012- NOVEMBER 2012
ONLINE SUPPORT SERVICES - EMAIL BACK OFFICE/COMPLAINTS SUPPORT NOVEMBER 2012 - JUNE 22, 2014

ACCOUNT: TELSTRA (AUSTRALIAN TELECOMMUNICATIONS COMPANY)
CUSTOMER SERVICE REPRESENTATIVE - JUNE 23, 2014 - NOVEMBER 2014
CUSTOMER SERVICE EMAIL SUPPORT - NOVEMBER 2014 - MARCH 2016
ONLINE LIVECHAT SUPPORT - MARCH 2016 - FEBRUARY 2017

Account: AT&T Telecommunications USA
Customer Loyalty Group Representative (Cancellations and Retentions) -
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

CUSTOMER SERVICE & SALES ASSOCIATE I

January 2012 - June 2017

Convergys Philippines Incorporated

Philippines

January 2012 - June 2017

Customer Service Specialist/Complaints, Escalations and Retentions Group.
ACCOUNTS:
VIRGIN MOBILE AUSTRALIA - (AUSTRALIAN TELECOMMUNICATIONS COMPANY)
TELSTRA - (AUSTRALIAN TELECOMMUNICATIONS COMPANY)
AT&T - (USATELECOMMUNICATIONS COMPANY)
Description: Expert in providing brilliant customer service interaction via phone, email and chat.

Sales and Brand Ambassador of Crabtree & Evelyn London product line.
Description: Expert in providing sales assistance and, product knowledge for customer who would like to try the product and the best customer service experienc regarding the product.

Customer Service and Sales Representative - Retail Services for ELLE Paris Bags and Luggage.
Description: Expert in providing sales assistance and the best customer service experience regarding the product.
Company industry:
Business Consultancy Services
Job role:
Customer Service and Call Center

CUSTOMER ONLINE CHAT SUPPORT SPECIALIST

March 2016 - March 2017

CONVERGYS PHILIPPINES INCORPORATED

Philippines

March 2016 - March 2017

I worked as customer service online chat representative for Telstra Australia where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries, escalations and complaints. In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

CUSTOMER ONLINE SUPPORT - EMAIL SUPPORT/COMPLAINTS AND ESCALATIONS

September 2014 - February 2016

CONVERGYS PHILIPPINES INCORPORATED

Philippines

September 2014 - February 2016

I worked as customer online and email support specialist for Telstra Australia where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries, escalations and complaints via Email and Phone (callback only). In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

CUSTOMER ONLINE SUPPORT - EMAIL SUPPORT/COMPLAINTS AND ESCALATIONS

September 2014 - February 2016

CONVERGYS PHILIPPINES INCORPORATED

Philippines

September 2014 - February 2016

I worked as customer online and email support specialist for Telstra Australia where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries, escalations and complaints via Email and Phone (callback only). In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

CUSTOMER SERVICE SUPPORT

June 2014 - September 2014

Convergys Philippines Incorporated

Philippines

June 2014 - September 2014

I worked as customer service representative for Telstra Australia where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries only. In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

CUSTOMER SERVICE EMAIL SUPPORT

June 2012 - June 2014

Convergys Philippines Incorporated

Philippines

June 2012 - June 2014

I worked as customer service representative for Virgin Mobile Australia where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries, escalations and complaints. In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Support - Multi Agent

January 2011 - February 2012

Teleperformance Philippines

Philippines

January 2011 - February 2012

I worked as customer service representative for Virgin Mobile USA, Boost Mobile USA and Assurance Wireless USA where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries. In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Sales and Brand Ambassador

June 2010 - January 2011

Crabtree and Evelyn London (Retail Masters Inc.)

Philippines

June 2010 - January 2011

I provide expert advise about the product and brilliant customer service and sales assistance for our customers.
Company industry:
Retail & Wholesale
Job role:
Sales

FASHION TRAVEL CONSULTANT

October 2008 - May 2009

TREND Inc - ELLE Paris Bags and Luggage

Philippines

October 2008 - May 2009

I sell luxury products of ELLE Paris specifically in bags and Luggage. I am engage with customers everyday and providing them with service, expertise and recommendations based on their travel lifestyle.
Company industry:
Recruitment & Employee Placement Agency
Job role:
Sales

REAL ESTATE CONSULTANT

May 2008 - October 2008

EMPIRE EAST LANDHOLDINGS INC

Philippines

May 2008 - October 2008

I sell properties such as Condominiums and house and lots and the salary is commission-based.
Company industry:
Real Estate
Job role:
Sales

Education

TERTIARY LAS PIÑAS COLLEGE

April 2008

April 2008

High school or equivalent, Bachelor of Science in Nursing

Philippines

GPA (percentage): 88%

GPA (percentage): 88%

Good (Grading System is 1.00 being the highest - 5 is failed. I scored 2.00 which is 86-88 - Good.

Skills

Online Services
Expert
Online Services
Expert
Computer Service
Expert
Computer Service
Expert
Online Communication
Expert
Online Communication
Expert
Customer Service
Expert
Customer Service
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
BASIC
Expert
BASIC
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
COMPUTER SKILLS
Intermediate
COMPUTER SKILLS
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
RETAIL
Expert
RETAIL
Expert
SALES
Expert
SALES
Expert
TELECOMMUNICATIONS
Expert
TELECOMMUNICATIONS
Expert
INTERPERSONAL SKILLS
Expert
INTERPERSONAL SKILLS
Expert
Online Communication
Expert
Online Communication
Expert
Customer Service
Expert
Customer Service
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Online Services
Expert
Online Services
Expert
Computer Service
Expert
Computer Service
Expert

Languages

English
Expert
Tagalog
Expert