Ziyaullah Shah

Coordinating office activities and operations to ensure efficiency and compliance to company policies. Supervising administrative staffs and dividing responsibilities to ensure performance. Managing, coordinating and maintaining calendar of appointments, travel arrangements, records of communication documents, faxes mail to meet the requirements of the department. Supporting budgeting and bookkeeping procedures. Creating and updating records and databases with personnel, financial and other data. Tracking stocks of office supplies and placing orders when necessary. Submitting timely reports and preparing presentations, proposals as assigned. Assisting colleagues whenever necessary. Performing various secretarial and administrative duties to support requirements and maintaining the department functions smoothly on a daily basis. Handling a wide variety of situations and tasks involving the administrative function of the office. Tactfully handling enquiries and or referring to appropriate personnel department. Recording, filtering, disseminating and communicating all incoming and outgoing matters. Arranging required office equipment for new and existing staff.

Managing all the documents of company letters and other documents, working on all government sites like MOI, ADLSA, Hukoomi etc. Renewing the QID's of all company employees and other branches of the company. Typing letters in Arabic English as needed and translating the documents. Applying for Sponsorship change on ADLSA, and managing all the online works, payments related to government. Assisting the HR manager and managing all administrative works. Organizing and filing all the employee related documents and correspondence in ERP and hard files. Overall in-charge for distribution of documents to clients and employees. Coordinating & distributing the documents flow between site and main office. Responsible for all issues and services related to the Document Control and Project Document Management. Electronic scanning of documents for distribution as PDF digital copies to designated recipients and uploading to management system. Maintaining a hard copy reference library of all documentation which ensures quick and easy retrieval of information. And handling the visa related works of the company.

Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries and Communicating with customers thorough various channels. Acknowledging and resolving customers complaints.
Selling the products, spare parts processing office related orders, Forms, Quotations, Applications and Invoices and following up the mails. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary ensuring customer satisfaction and providing professional customer support, making appointments with clients. Resolving the queries and complaints of customers and providing professional customer support, preparing and managing reports and documents. Organising and coordinating meetings, conferences and travel arrangements Implementing and maintaining office systems schedules and calendars arranging and confirming appointments. Organising internal and external events handling incoming emails, maintaining document management systems in database. Communicating verbally and in writing & answering inquiries of clients.

Communicating with B2B, B2C and dealing with the corporate manufacturers selling the services of India's largest online Marketplace IndiaMart. Problem handling of the customers providing them excellent services assisting, solving their problems and resolving their queries helping them to grow their business by the services of IndiaMart.

Dealing the customers and managing the Hospital and Pharmacy requirements checking medicine and ordering medicines collecting payments by cash debit and credit cards, managing customers requirements through all channels. Taking inventory of all medication and pharmaceutical supplies. Processing sales transactions for medications and other pharmaceutical supplies. Directing all questions relating to prescriptions, health matters, or medications to the pharmacist. Answering all incoming telephone calls in a professional manner. Restocking shelves with medications and other pharmaceutical supplies. Accurately typing and printing out prescription labels. Attending to emails and fax messages. Ensuring that work areas are well organised.