Alexander Lackhansingh

Various outlets of the Food and Beverage Department, Banqueting, Events Executive Office and Food and Beverage Administration.

Responsibilities:
* -  Store requisition and stock keeping. 

* -  Encouraged cost minimization techniques. 

* -  Emphasized and demonstrated teamwork as a Team-leader. 

* -  Took bookings and reservations for all F&B outlets. 

* -  Waiter, cocktail waiter and bus person for all outlets 

* -  Prepared employees’ duty rosters and training schedules. 

* -  Updated and maintained guest database in F&B administration. 

* -  Restructured and maintained filing system in F&B administration. 

* -  Promptly improvised and thought of solutions for guest complaints. 

* -  Organized and prepared contracts for event bookings with clients. 

* -  Took care of guests needs and ensured that there was excellent customer service. 

* -  Prepared menus for special promotions, as well as updated and edited digital menu/application. 

* -  Scheduled and organized summit rooms to allow for a smooth transition and efficient service on the 
events date.


Skills obtained: 

* -  Event Planning. 

* -  Enhanced communication. 

* -  Advised on cost minimization. 

* -  Strengthened problem solving. 

* -  Developed quick responsiveness. 

* -  Improved time management. 

* -  Strengthened managerial and team-building skills. 

* -  Development of guest relationship and enhancement of guest experience.

Worked in departments such as Front Office, Housekeeping and Marketing obtaining training in:

* -  Team leadership and team building. 

* -  Building community and brand relationships. 

* -  Advertising/promotional research, event planning and sales. 

* -  Development of employee and guest management. 

* -  Internal and external client appreciation. 

* -  Interpersonal skills through interaction with internal and external stakeholders. 

* -  General understanding of Micros-Opera, HotSOS and Rex Hotel management software. 

* -  Managerial input expressed during the guest-experience hotel management meetings.