Social Media And Ecommerce Specialist
Promate Technologies
Total years of experience :14 years, 10 Months
Expert in online sales strategies and the various platforms used to conduct digital sales or conversions on a websites, mainly NOON and Amazon, along with the other websites like LetsTango, OurShopee, Carrefour Online etc
• Responsible for the General processing of Amazon retail account, Noon MP Account and other secondary accounts
• Monitoring the day-to-day activity on the site and its overall performance to achieve goals like improving user experience, increasing website traffic and sales, and developing brand loyalty
• Managing site development and updates for the e-commerce side of the business, working with coworkers to collect necessary content to use for each product or service offering, and ensuring that the brand message and goals align with the rest of the company. Improving listings using A+ management.
• Responsible for understanding customer requirements and planning the implementation of appropriate electronic commerce solutions
• Interacting with other Web and offline professionals, with embedded systems management, merchants, payment gateways, and third parties.
• Follow department workflow to ensure all content is reviewed and approved by proper stakeholders prior to going live
• Supports the Senior Manager of E-Commerce in procuring, managing and executing business strategies for ecommerce
in determining how the on-boarding processes are working and recommends changes in overcoming roadblocks that hinder the process.
• Channeled set-up, configuration, testing and training for new suppliers by conducting supplier briefings and developing on-boarding (joining) programs.
• Responsible for tracking, monitoring systems, and pulling reports for business application o Successfully, documented all contract with suppliers and ensure that data is synchronized between systems by using internal tools and processes to guide the supplier through the phase of the on boarding process.
• Played a vital role as an Officer in Charge for the Onboarding team in the absence of the team leader and manager. Responsibilities:
• Responsible for performing the on-boarding processes for specific tasks like Task traffic controller (3P, Content, AM, BD, MP Sellers), Product Edits, Discounts, Offer Adjustment, and Add Offers (Marketplace).
• Instrumental in decision making on quality analysis issues with reference to editing and developed an eye for detail and a good sense of discretion on what is intended to be retained unedited, tone of content, and top quality deliverance.
• Managed rejections and monitored the seller's listings regularly.
• Evaluated the effectiveness of onboarding initiatives and ensured all orientation content is current and makes a quality first impression.
• Served as a coordinator in determining how the on-boarding processes are working and recommends changes in overcoming roadblocks that hinder the process.
• Channeled set-up, configuration, testing and training for new suppliers by conducting supplier briefings and developing on-boarding (joining) programs.
• Responsible for tracking, monitoring systems, and pulling reports for business application o Successfully, documented all contract with suppliers and ensure that data is synchronized between systems by using internal tools and processes to guide the supplier through the phase of the on boarding process.
• Played a vital role as an Officer in Charge for the Onboarding team in the absence of the team leader and manager. Responsibilities:
• Responsible for performing the on-boarding processes for specific tasks like Task traffic controller (3P, Content, AM, BD, MP Sellers), Product Edits, Discounts, Offer Adjustment, and Add Offers (Marketplace).
• Instrumental in decision making on quality analysis issues with reference to editing and developed an eye for detail and a good sense of discretion on what is intended to be retained unedited, tone of content, and top quality deliverance.
• Managed rejections and monitored the seller's listings regularly.
• Evaluated the effectiveness of onboarding initiatives and ensured all orientation content is current and makes a quality first impression.
Analyses customer needs and accordingly providing customized solutions and beneficial suggestions to them to ensure maximum customer satisfaction for referral and repeat business.
• Addressed various issues, queries, complaints raised by customers and resolving them to the best of their satisfaction.
• Ensured highest standard of customer satisfaction and quality service by responding to customers' queries on time.
• Established and maintained healthy business relations with customer, enhancing customer satisfaction matrices by achieving delivery and service quality norms.
• Conceptualized and implemented strategies to enhance operational efficiency and ensured adherence to all the set parameters to enhance the efficiency of various aspects of the service delivery cycle.
• Handled escalation calls and closed call records within the team to ensure customer satisfaction; ensure Relationship management with the customers by addressing their queries and issues promptly.
• Held multifaceted responsibilities like Cancel or upgradation of accounts, placement of orders, refunds, or exchanges and warranty of items, and assisted customer service manager to ensure proper Buyer's and Seller's service is being delivered.
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