Operations Manager
Qawafel
Total years of experience :10 years, 8 Months
• Formulate business strategies and design policies with others in the executive team.
• Oversee the implementation of technology solutions throughout the organization.
• Come up with efficient procedures and ensure high productivity between departments — plus, create detailed reports and collect feedback from different teams.
• Oversee expenses and budgeting, evaluate risk, and ensure sustainability.
• Ensure compliance with local and international laws (e.g. data protection).
• Manage contracts and relations with customers, vendors, partners, and other stakeholders.
• Coordinate customer service operations and find ways to maximize customer retention.
• Managing short and long-term delivery strategies for drivers.
• Reviewing and editing policies to ensure alignment with overall company strategies.
• Overseeing the implementation of new technology solutions throughout the company.
• Communicating with corresponding teams to ensure top customer experience and on-time delivery.
• Evaluating risk and constantly providing feedback gained from team members and customers.
• Reviewing expenses and budgeting to optimize costs and suggest improvements.
• Managing day-to-day customer service operations and ensuring the best customer retention possible
• Directing, optimizing, and coordinating complete order cycles.
• Planning and managing logistics for delivering orders in the most effective way possible. (Including suppliers, drivers, and other vendors daily.)
• Reviewing, monitoring, and sustaining growth strategies for the company.
• Cooperating daily with multiple teams (finance, customer service, and delivery supervisors) for smooth operations.
• Researching new ways of enhancing overall customer experience.
• Reanalyzing daily performance and taking corrective actions.
• Operations room monitoring.
• Supervising the drivers, restaurants, and the customers' app.
• Managing daily team tasks, coming up with reports, and continuously assessing short-term and long-term plans.
• Maintaining flawless communication between service vehicles and customer requests.
• Leading meetings with work crews, field inspectors, and supervisors about logistic updates and performance metrics.
• Resolving problems concerning transportation, logistics systems, or customer issues.
• Continuously updating other departments about customers'/work crews' feedback in real-time.
• Finding new clients and building business relationships.
• Preparing quotations, spare parts, annual maintenance contracts, and preventive maintenance reports.
• Engaging with customers by phone or in-person about offerings, signing new contracts, canceling accounts, and obtaining detailed feedback.
• Coming up with weekly action plans and sales reports.
• Keeping records of customer transactions. Plus, recording details of inquiries, complaints, and the actions that should be taken afterward.
• Ensuring said actions are taken as soon as possible by corresponding departments.
• Collecting deposits/payments, or arranging for new billing cycles.
Preparing, delivering, and negotiating quotations with customers.
• Site visits and surveys.
• Preparing projects' documentation and handover.
• Finding new clients and starting new business relationships for the company.
• Getting involved in technical installations as a site engineer.
• Engaging customers by phone or in-person to provide information about products/services, take orders, or obtain details of complaints.
• Keeping records of customer transactions, details of inquiries, complaints, or comments.
Technical support, ADSL and Telephone lines Maintenance
I have got B.C degree in communication and electronics engineering, during the study period we were involved in theoretical and practical solutions in communications and electrical engineering.
